Responsibilities:

• Deliver levels of sales and service which are consistent with quality standards.

• Maintain comprehensive knowledge of company and departmental products, policies and procedures so that member awareness is increased and the system operates effectively.

• Educate and guide members on how to effectively utilize their membership benefits and exchange services.

• Offer alternatives and counsel members observing inventory restrictions and

• limitations when possible, but using initiative within corporate guidelines in the interests of enhancing members’ satisfaction.

• Process exchange confirmations, Getaways, and membership sales.

• Meet and exceed individual productivity targets on call handling for confirmations and renewals.

• Handle and take ownership of each call seeing through to solution with Supervisor assistance if necessary.

• Maintain good communication with members and staff at all levels and undertake all dealings with members that reflect the higher standards of customer service.

• Handle all calls from Interval members.

• Telemarketing outbound calls to be made in order to maintain and increase the membership base.

• Manage database of members having placed requests by using system-generated reports to assist in enhanced searching to achieve members’ confirmed bookings.

• Ensure contact is made with members every 30 days if their request is not fulfilled.

• Promote the products of Internal Travel where applicable so that members can make a seamless transfer to complete their needs.

• Ad-Hoc proofreading of company literature.

• Perform any other related duties as required.

Requirements:

• Portuguese (mother tongue) and English language skills

• Clear speaking voice and excellent telephone etiquette

• Written ability to enter notes in the systems clearly and concisely

• Self motivation

• Interpersonal skills

• Ability to work on own initiatives

• High standard of customer service

• Computer literacy

• Must be able to work shifts, overtime, weekends and holidays

• Must be able to remain calm and courteous in emotionally charged or stressful situation.

Desirable: Other European Languages

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture