IT Training Manager

Chicago, IL, USMiami, FL, USPhoenix, AZ, USAtlanta, GA, USSt. Louis, MO, USHouston, TX, USNew Orleans, LA, USDallas, TX, USBoston, MA, USWashington DC, DC, US

Feb 10, 2025

Dentons US LLP is currently recruiting for an IT Training Manager. The IT Training Manager will have overall responsibility for the prioritization and successful delivery of IT training projects resulting from technology changes of all scope and scale as well as work with the Firm’s administrative support groups, practice areas and individual attorneys to identify new, technology-oriented training services and participate in the marketing of such services within the Firm, to existing clients, and to prospective clients.

Responsibilities

Strategy & Planning

• Work with the Firm’s administrative support groups, practice areas and individual attorneys to identify new, technology-oriented training services and participate in the marketing of such services within the Firm, to existing clients, and to prospective clients

• Assist in the setting and documenting of technology training strategy and the firm’s technology training roadmap, working closely with user constituencies, direct reports and the Director

• Keep abreast of IT training development and delivery trends and new technologies, with a specific focus on technology trends affecting law-firm automation

• Develop and prioritize the Firm’s IT training roadmap, working closely with user constituencies, direct reports and the Director of Applications

Operational Management

• Manage and execute IT training operations for the DUS region that include planning, design, development, documentation, delivery, communications and evaluation. Has overall responsibility for the prioritization and successful delivery of IT training projects resulting from technology changes of all scope and scale

• Work with key stakeholders in the DUS region to understand change impact of technology projects to design and implement an effective change management program aimed at supporting the overall business objectives sought by the project

• Manage IT training activities working closely with direct reports who provide day-to-day delivery

• Work with Director to define and implement a continual set of IT benchmarks to be used to measure IT training ongoing operational performance

• Work with the staff to integrate and continually evolve IT training program and project management methods and practices

• Identify systemic barriers to change internally or in client/customer organization

• Initiate actions and alternatives to avoid potential problem situations before they occur and /or increase the probability of desired outcomes

• Adjust rapidly and frequently to new situations warranting attention and resolution

• Make recommendations to improve project efficiency and effectiveness

• Perform other duties and projects as required

Project Management

• Support and manage overall IT training project methodology and best practice guidelines relating to training delivery in concert with firm and Dentons information systems standards

• Prioritize and communicate the body of technical work performed in the IT training area

• Adhere to the department’s project implementation model for all IT training-related projects, including all related processes: project overview, milestones and timelines; resource selection and alignment; implementation planning and execution

• Manage the delivery of quality assurance relating to key IT training project deliverables including, but not limited to, requirements definitions and analyses, software selections (including RFI/RFP development and delivery), status, etc

• Accurately anticipate and mobilize resources needed to accomplish project results

• Make recommendations to improve project efficiency and effectiveness

Administrative Management

• Estimate and manage yearly IT training budget per the agreed upon plan

• Develop and enforce “best practices” and implementation models and other policies and procedures that ensure firmwide consistent standards

• Define, select and manage appropriate IT training vendor/business relationships and consultants

• Coordinate service provider assessment and selection efforts, including: RFP preparation, proposal review, contract review and provider recommendations

Personnel Development & Management

• Lead, hire, develop, motivate and manage IT training staff personnel

• Define, select, interview and transition new IT training employees in accordance with the budget, applications and project needs

• Execute IT training hire/fire decisions working in accordance with firm Human Resources personnel and policies

• Define, execute and monitor a training plan for departmental staff, in line with evolving firm and departmental needs

• Facilitate a team culture that encourages ownership of team goals

• Play a continuing role in development of staff

• Ensure development and delivery of employee evaluations in a timely manner

• Encourage team members to provide continuous feedback to each other and share information openly

Communications Delivery and Management

• Liaise between sponsors, users and IT personnel to communicate IT training strategy, direction, successes and issues in addition to general IT departmental initiatives

• Lead and ensure the engagement of appropriate constituencies for input into any initiative that impacts users. Ensure that findings, needs and issues are documented and distributed back to user constituencies for accuracy and content

• Communicate to firm management and constituencies, IT training technology and process pros/cons, IT strategies and trade-offs

• Develop written and oral communications that clearly explain technical concepts using non-technical language; effectively communicate to management and users technology and process pros/cons, IT strategies and trade-offs

T echnical

• Execute ongoing research and evaluation relating to IT training, e-learning, and other IT training related automation solutions

• Oversee the quality assurance of all technical work and operational best practices performed in the IT training area

• Establish and maintain the appropriate IT training lab, development, documentation and testing environments required to properly test, pilot, and deploy new IT training solutions into the environment

• Document and share expertise to contribute to intellectual capital

Client Service

• Projects a professional and positive image of the firm

• Provides superior client service by taking ownership of projects and/or assisting beyond the scope of the position

• Anticipates and provides solutions to customer needs

Firm-Wide Cooperation

• Assists others on a routine basis and in a distinguished fashion in meeting departmental objectives

• Creates and fosters effective working relationships with individuals inside and outside the department

• Facilitate a team culture that encourages ownership of team goals

• Create team goals that are tied to accomplishment of practice objectives

• Work closely with all IT teams to assure methods, policies and practices for project management are rigorously followed

• Act as a primary leader in team planning, coordination and mentoring

Experience & Qualifications

• 5+years successfully managing high performance IT training development and delivery organizations

• 5+ years successfully managing performance training design, development and delivery environments with at least 5 direct and indirect reports exclusive of contractors/ consultants in a 1000 user LAN/WAN environment

• 5 years designing and implementing change management programs and associated deliverables

• 5 years experience working with Microsoft server and desktop operating systems

• 3 years full team responsibility for defining and managing to financial budgets

• 2 years hands-on project management experience

• Bachelor's degree in Business or Computer Science Preferred

• Demonstrated ability to communicate clearly and effectively with all levels of users

• Excellent client service skills

• Proven leadership skills and track record of achieving strong results

• Expert in developing, mentoring, and managing IT training personnel

• Understands firm and other relevant third party IT training applications both functionally and technically

• Expert in IT training delivery life cycle, methodologies, tools and practices

• Strong IT training architecture strategy, planning and design skills

• Strong project planning and management skills

• Competent in business administration skills such as budgeting

• Proven general leadership characteristics

• Strong organization skills

• Effective communicator; able to influence others outside the direct chain of command

Salary

Chicago Only DOE: $135,000 - $150,000

Washington DC Only DOE: $140,000 - $155,000

Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.

Dentons US LLP is an Equal Opportunity Employer. Dentons US LLP considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at +1 314 259 5898 or contact us at dentonsusstaffrecruitment@dentons.com.

About Dentons

Across over 80 countries, Dentons helps you grow, protect, operate and finance your organization by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com

Nearest Major Market: Chicago