Hourly Rate: $18.20

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Shift: 1st/2nd; must be available to work weekends and holidays.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

S ite Specific Perks

• 15% off meals at independent restaurant, Havana 1957 (located inside building)

• Work shoe credit through Shoes for Crews twice a year

• Bi-annual team building events

• “Way to Go” Incentive - $5 per name mention deposited onto Wisely card

• Associates receive $1 for every qualified guest activated and sent to marketing desk for “welcome gift” or $5 for any qualified guest who agrees to attend a sales presentation

• Quarterly celebrations, Associate/Leader of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week

• Guest Satisfaction Survey awards if department specific goals are met (up to $50 a month)

• Complementary parking in South Beach

As a Guest Services Agent , a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. 

• Answers telephone calls and routes calls to the proper department as applicable.   

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance.

• Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements. 

• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture