About Interval International

Interval International has been a trusted leader in the travel exchange industry for 50 years, known for our commitment to exceptional service and meaningful experiences. As we embrace a new chapter, we’re investing in transformative change to keep our offerings fresh and relevant for today and tomorrow’s member. Guided by a deep respect for our legacy, we’re on the lookout for forward-thinking individuals who can bring innovative ideas, build meaningful relationships, and contribute to shaping the next chapter of travel and exchange.

This position is with Interval International, Inc., an operating business of Marriott Vacations Worldwide Corporation (“MVW” or “the Company”).

Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands.

About the Team

The Global Marketing Team at Interval International is on an exciting, multi-year journey to transform how we connect with our members. We’re reimagining the way we engage, communicate, and bring value to our global community, with a strong focus on modernizing our marketing strategies and tools.

This is a team for forward-thinkers who see the potential to shape the future of member engagement. If you’re passionate about innovative marketing, committed to understanding our members’ evolving needs, and ready to make a lasting impact, you’ll find a dynamic, growth-focused environment here. Join us as we redefine what’s possible in our industry.

Job Summary

Reporting to the Vice President, Global Customer Strategy, Technology, and Marketing Operations, the Director, Insights, Analysis, and Reporting manages development of overall marketing insights functionality including measurement and reporting across the marketing function. The incumbent manages development and implementation of a robust and holistic segmentation strategy to support achievement of Interval’s business growth goals. In addition, the Director manages development and execution of an overall approach to marketing performance reporting, including processes, tools, metrics, etc., to increase marketing functional effectiveness and performance.

Expected Contributions

• Manages Interval’s marketing data reporting assessments and roadmap development, including performance reporting, digital platform reporting, behavioral reporting and execution of artificial intelligence (AI) initiatives and cognitive/predictive analytics initiatives.

• Develops analytical plans including proper selection of methodologies, techniques, Key Performance Indicators (KPIs) and metrics.

• Supports Data Strategy and Customer Experience team with reporting, analysis, and insights to influence customer segmentation strategy.

• Manages teams on development and rollout of predictive analytics to be leveraged in marketing campaigns, including email, direct mail, telemarketing, and digital channels.

• Consults with cross-functional partners on data analytics needs and strategies. Generates insights/conclusions and translates them into recommendations and strategies. Presents findings to partners and management.

• Develops strategies to measure consumer response across channels and quantify the overall impact of multi-channel initiatives.

• Develops score cards and program recaps to assess and communicates success and lessons learned for marketing initiatives.

• Responsible for overall management of analytic projects, including timeliness, quality, and end-user value.

• Responsible for vision and execution of report visualization for all customer KPIs and measurement. Includes dashboard development and report automation.

• Provides decision support that includes customer response modeling and campaign test analysis.

• Sets and manages priorities; works with internal /external resources to align priorities with skillsets to accomplish objectives.

• Plans for resources required to achievement of functional goals in collaboration with cross-functional leaders to manage resources in an efficient manner.

• Orchestrates marketing teams to adapt to changing circumstances to collaborate effectively and efficiently push work across the finish line.

• Performs other reasonable job duties as requested.

Education

• Bachelor’s Degree in Marketing, Business Administration, Communications, or related discipline or equivalent work experience.

Experience

• At least 10 years of progressive experience managing company-wide marketing insights, analytics, and reporting function.

• At least 3 years managing team.

• Experience in Hotel Management, Vacation Ownership, Hospitality preferred.

• Experience in a matrixed structured organization preferred.

Skills and Attributes

• Strategic mindset with an ability to make difficult decisions.

• Leadership, management, and communication skills creating a work environment where associates are empowered and aligned action or purpose.

• Skills at building and nurturing relationships at all levels of the organization through collaboration, negotiation, and mentoring.

• Ability to proactively influence and shape the thinking of senior leaders that drives the right type of decision making to garner positive business results.

• Knowledge of marketing resources policies, practices, and procedures.

• Facilitation, oral presentation, and training skills.

• Strong written and verbal communications skills.

• Skilled in decision-making and conflict resolution in a fast paced, continuously changing, customer focused environment.

• Passion for strategic involvement in the creation and execution of departmental and company-wide goals and objectives.

• Knowledge of marketing trends and practices within the industry.

• Flexibility, adaptability, and capability to manage and prioritize multiple and conflicting priorities and tasks.

• Integrates and balances priorities, work activities and resources for the benefit of multiple key stakeholders.

• Understands how to manage in a culturally diverse work environment.

• Experience with Qualtrics, Business Objects or similar, Adobe Analytics and Adobe Campaign preferred.

• Computer literacy on Microsoft Office products, e.g., Excel, Word, PowerPoint, Teams, etc.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture