Adecco is currently assisting a local client in their search to fill a Customer Service Representative job opportunity in Miami, FL.

Pay rate: $ 16.00/HR

Length: 12 months

Training Shift: Mon – Fri 8am – 5pm (4 weeks)

Work Shifts: Determined during training (open 7 days a week only work 5)

11am – 8pm

12pm – 9pm

1pm – 10pm

Job Purpose

Provides front line, direct contact with customers when filing claims over the phone. Informs customers of the organization’s products and/or services.

Job Duties:

• Files claims by collecting pertinent information from customers.

• Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

• Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.

• Processes and determines coverage by reviewing forms and other applicable records.

• Maintains professionalism and effectively interacts with all contacts, both internal and external.

• Maintains department quality standards and performs job duties as directed by supervisor

Qualifications:

• High School diploma or GED equivalent

• Minimum of 6 months of customer service experience (Call Center Preferred)

• Excellent Customer Service skills

• Excellent verbal and written communication skills

• Basic problem-solving skills

• Experience with Microsoft based programs and computer products

• An acute attention to detail/accuracy and effective note taking/documenting skills

• Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.

Apply Today to be considered for this Remote Media Operations Analyst job and any other positions with Adecco.

Pay Details: $16.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance