Description We are offering a short-term contract employment opportunity for a Customer Service Representative in Miami, Florida. Operating within the retail industry, you will play a crucial role in delivering top-tier customer service, ranging from processing customer requests to maintaining accurate client records.

Responsibilities:

• Assist customers with their inquiries through phone, email, and text, exhibiting a success-driven attitude at all times.

• Utilize the customer relationship management tool provided to thoroughly research inquiries and document all customer interactions.

• Take on a proactive role in understanding our business deeply to provide the best-in-class service.

• Handle customer credit applications with precision and efficiency, ensuring all data entry is accurate.

• Maintain and monitor customer credit records diligently, ensuring appropriate action is taken when necessary.

• Demonstrate multitasking abilities; ability to navigate through applications while speaking with customers, reading, and typing.

• Collect and analyze customer information to prepare detailed product or service reports.

• Issue replacements as needed, focusing on resolving customer situations and taking ownership of these tasks.

• Answer inbound calls and manage inbound and outbound calls effectively.

• Exhibit excellent interpersonal and verbal communication skills, with clear diction, tone, and proper grammar usage. Requirements • Proficiency in answering inbound calls, demonstrating excellent verbal communication skills

• Experience in a call center customer service environment, showcasing problem-solving abilities

• Strong customer service skills, with a focus on delivering a high level of customer satisfaction

• Accuracy and speed in data entry tasks, ensuring efficient processing of customer information

• Ability to handle email correspondence professionally, maintaining positive customer relationships

• Experience in handling both inbound and outbound calls, exhibiting excellent multitasking abilities

• Proficiency in Microsoft Excel for data analysis and reporting purposes

• Proficiency in Microsoft Word for creating and editing customer-related documents

• Experience in order entry, ensuring accurate and timely processing of customer orders

• Ability to schedule appointments effectively, managing time and resources efficiently

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .