Description

The Claims Associate will be responsible for supporting the WTW claim consultants with day-to-day needs to manage the account.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Support WTW Claim Consultants for designated real estate client

• Assist WTW Claim Consultants in reporting/monitoring of claims, which includes reviewing loss notices, reporting to appropriate TPA/carrier, secure certificates of insurance and property management agreements

• Follow up with TPA/carrier for claim number and adjuster assignment

• Track/update claim information in Origami

• Ensure quality and consistency in executing claim services to our client

• Engage our global network of professionals as needed

• Appropriate utilization of all systems as required

• Work with others as necessary to continually improve quality and innovation

• Monitor the performance of vendor partner’s services

• Promote collaboration and teamwork to produce comprehensive solutions to client

• Participate in client team meetings as required

• Meet with WTW brokerage executives to ensure delivery alignment

• Maintain direct relationships with key client

• Manage the appropriate level of resources for your client

• Be a visible sign of professionalism and direction for the practice

Qualifications

The Requirements

• 2-year Associate degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.

• Minimum of 2-3 years’ experience in a Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred

• AIC within 3 years of obtaining this position or 5 years or more insurance industry experience exempt

• WC and Liability experience within real estate and hospitality required

• Must have appropriate licenses in their resident state

• Knowledge of Claim Handling & Claim processes and procedures

• Understand medical case management and cost containment programs

• Knowledge of laws, legal codes, procedures and processes involving insurance

• Communicate orally and in writing, and display versatility in working with different personalities

• Obtain relevant information; analyze and report financial data, and communicate technical information orally and in writing

• Computer skills relevant to Microsoft Office, Outlook, Origami and web-based applications

• Interpersonal relationship skills with internal and external executives

• Project management skills

• Understand company products, services, global network, and industry practices

• Understand the process and value of basic data analytics and benchmarking

• Travel may be required

EOE, including disability/vets