Job Description

The Accounts Receivable / Order-to-Cash (OTC) Specialist is responsible for managing and optimizing the entire OTC process, ensuring seamless flow of customer orders, accurate invoicing, timely payments, and proper cash application. Monitor and follow up on outstanding invoices to ensure timely collections.

 Reconcile customer accounts and resolve payment discrepancies.

 Apply cash receipts to customer accounts in the system.

 Process all credit card transactions timely and accurately.

 Act as point-of-contact for customers regarding account setup / maintenance, billing and payment inquires.

 Address and resolve disputes, credit holds and account adjustments.

 Prepare and analyze AR aging reports, cash flow forecasts, and other OTC metrics.

 Identify trends and risks in collections and recommend corrective actions.

 Ensure OTC activities adhere to internal controls, policies, and external regulations (e.g., GAAP, SOX compliance).

 Maintain OTC process guides and policies ensuring all changes are noted and documentation is kept current.

 Support internal and external audits by providing documentation and explanations.

 Identify enhancements in the OTC process to improve efficiency and accuracy.

 Collaborate with IT and cross-functional teams on system upgrades or automation projects.

Pay ranging from $30-34/hr based on location & experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

1-3 years of experience in Accounts Receivable or a similar role

 Proficiency in ERP systems (e.g., S21, SAP, Oracle)

 MS Excel proficiency Vlookups, Pivot Tables, etc.

 Strong understanding of OTC processes, credit management, and collections.

 Strong analytical and problem-solving skills.

 Attention to detail with excellent organizational skills.

 Knowledge of tax regulations and compliance requirements (e.g., VAT, WHT).

 Effective communication and interpersonal skills.

 Ability to manage deadlines in a fast-paced environment. Bachelors degree in Accounting, Finance, Business Administration, or a related field null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.