Job Overview:

As the Receptionist you will help the property operations run smoothly by greeting visitors, answering phone calls and performing general administrative tasks.

Compensation: $16+ per hour, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Welcome guests warmly, answering questions and providing assistance
• Answer and direct phone calls professionally and courteously
• Keep the reception area and common spaces clean and organized
• Receive deliveries and manage mail and packages efficiently
• Support the organization of office events and meetings
• Update homeowner information in the appropriate systems
• Respond to homeowner inquiries with helpful and timely assistance
• Assist homeowners in processing payments
• Distribute key fobs to residents

Skills and Qualifications:

• Friendly, outgoing, and able to build rapport easily
• Skilled at identifying potential issues and resolving them before they escalate
• Capable of working independently with minimal supervision
• Demonstrates excellent decision-making skills and professionalism
• Excels at prioritizing tasks and adjusting to shifting demands effectively
• Exceptional written and verbal communication abilities
• Adept at diffusing tense situations with empathy and understanding
• Experienced with the Microsoft Office Suite and online platforms, including data entry and resident service tools
• Willing to enforce governing documents with professionalism and a positive attitude

Education and Experience:

• ​​High School Diploma or post-secondary education in business or office management is preferred.
• ​Customer service experience required
• ​HOA and/ or property management experience is a plus​

Physical Requirements:

• Work in a typical office environment, using a computer
• ​Sit and/or stand for lengthy periods of time

Work Location : Sunland Springs Village; 11214 E. Laguna Azul Cir. Mesa, AZ 85209

Work Hours: Monday through Friday, with a seasonal schedule:

Winter: 29 hours per week, flexible hours including 9 AM to 2 PM

Summer: 15–18 hours per week, flexible hours including 9 AM to noon

What We Offer:

• Paid sick time
• Dental and vision plans
• Supplemental accident, critical illness, hospital indemnity
• Short and long term disability
• Identity theft, legal services
• Pet insurance
• Employee Assistance Plan
• 401(k) with company match

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, visit https://www.fsresidential.com/arizona/

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.