Our client in the healthcare space is seeking a Salesforce CRM Architect to join their team. This will be a full-time, permanent opportunity!

Job Title: Salesforce CRM Architect / Lead

Location: Boise, ID or Remote

What’s the Job?

This role will lead the development of the companys Enterprise CRM technical capabilities, focusing on designing and overseeing the implementation of complex, scalable Salesforce solutions to meet the organization's strategic objectives.

The architect will design Salesforce solutions to transform and automate enterprise operations around sales and account management’s engagement with BCI customers, including members, providers, brokers, and employer groups.

This position will guide the development teams to design and deliver Salesforce solutions that transform customer experience and business operations for enterprise grade customers.

Experience: Seven (7) years’ experience Software Engineering and IT technical leadership to include 4+ years Salesforce architecture in a project management or leadership role. Healthcare payer experience required. Experience to include:

• Salesforce - Solid experience designing, building and implementing Salesforce orgs with a focus on customer satisfaction and business value

• Experience guiding teams of software developers, configurators, administrators, and QA teams while sharing knowledge and recommending upskill learning paths

• Hands-on software engineering design and development background, along with technical advisory capabilities

• Technical roadmap design and delivery, including large transformational initiatives in this space. Hands on experience in implementing CRM, MarTech, and AdTech, Service Cloud, Velocity, CPQ, in addition to Web frameworks like REACT and Angular

• Tech stack including Vlocity, Health Cloud, Omniscript, portals, Lightning Design System, Omnistudio, SQL

• Proven track record of creating and delivery of continuous measurable KPIs, showing value to business thru a regularly maintained technical roadmap

• Experience in leading multiple multi-functional project teams using a SAFE release train approach, maintain progress dashboards in tools like Jira

• Ability to develop, maintain and collaborate on robust dev/secops capabilities that includes CI/CD pipelines

• Integration of Salesforce with other Cloud platforms such as Snowflake, AWS and Docusign and internal application stacks such as benefit configuration and contract lifecycle management systems

• Demonstrable ability to create conceptual and physical architecture diagrams for CRM solutions and their integration with various systems as described above

• Build and lead high-performance global product engineering teams in a fast-paced and dynamic environment

• Leading applications, operations, and support including development of the capabilities and ongoing maintenance of the solutions, with a background in varied computer platforms and operating systems

• Proficiency in analyzing complex business requirements and translating them into architectural solutions

• Superb communication and collaboration skills to optimally work with multi-functional teams and partners

• Ability to think strategically, identify opportunities, and provide technical guidance for business growth and optimization

• Familiarity with security and data privacy standards, with experience implementing solutions with adherence to these standards

Education: Bachelor’s Degree in Information Technology or related field; or equivalent work experience (Two years’ relevant work experience is equivalent to one-year college)

In this role, we will ask you to:

• Dive deep into CRM, MarTech, and AdTech architecture, understanding their functionalities and capabilities

• Lead and oversee the implementation and integration of CRM, MarTech, and AdTech systems

• Provide technical guidance and expertise to partners and project teams throughout the architecture and implementation process

• Create functional requirements as an input to application design.

• Collaborate with internal teams, including Sales, Marketing, IT, and Operations, to understand business requirements and translate them into effective architectural solutions

• Conduct analysis and evaluation of existing systems and processes to identify areas for improvement and optimization

• Collaborate with key business partners to identify high-priority areas where superior performance outcomes can be achieved through process redesign that uses appropriate technologies

• Contribute to the development of an enterprise CRM strategy, governance, operating model, and roadmap. Translate internal business needs and technology directions into application features and capabilities. Ensure alignment with organizational goals & objectives

• Lead a portfolio of related program and projects to achieve greater operational efficiency, focused execution, and better outcomes. Track and improve cost effectiveness, service levels, quality, and time to market

• Champion organizational change to consumer-driven healthcare, through CRM technologies, automation, data and analytics and supporting processes

• Apply design-thinking and agile methodology to design, develop, and deploy new technologies or configure existing software/data assets to transform operational and Information Services processes

• Lead teams of subject experts, analysts, managers, and developers in the delivery of solutions for their respective domains as well as integration across all domains where appropriate

• Handle staffing plans, budget, contracts and vendor relationships for a balanced approach to technology solutions, delivery capacity and skills needed for the efforts

• Develop and regularly communicate performance metrics (dashboards, key indicators, etc.) to relevant partners regarding activities within responsibility areas

• Ensure current, accurate documentation to support operation and maintenance of the systems and related training

• Performs other duties and responsibilities as assigned

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.