Patient Service Specialist

Join our newly built Cleveland Clinic Mentor Hospital team and experience world-class care at its best. Mentor Hospital is a state-of-the-art facility offering Lake County residents enhanced access to Cleveland Clinic, one of the nation's top healthcare systems. With 4 operating rooms, 34 inpatient care rooms, and a helipad, we are making it easier than ever for our Lake County patients to access high-quality care close to home. Join Cleveland Clinic and become a part of Mentor's supportive environment where everyone excels and is valued for what they bring to the team.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works a day/evening rotation of 8:00am - 4:30pm or 10:30am - 7:00pm at Mentor Hospital's Medical Office Building.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.

• Investigate, triage, and resolve patient issues using the established HEART model.

• Create a welcoming and professional environment, interact with patients, and ensure stellar patient experiences.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Enter and maintain confidential patient information.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED.

• Two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate's degree and one year of experience OR a bachelor's degree.

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology.

• Can type a minimum of 30 WPM, OR demonstrable personal computer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.

• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities