Description

We are offering a contract employment opportunity for a Customer Service Representative in Menomonee Falls, Wisconsin. You will be an integral part of our team, functioning as a key contact for our customers and ensuring all aspects of order management are handled efficiently. This role is in the industry of service management and requires a proactive approach to customer service.

Responsibilities:

• Efficiently and accurately process customer orders, ensuring all details are complete and correct.

• Handle customer inquiries and complaints related to orders promptly, maintaining a high level of customer satisfaction.

• Collaborate closely with our sales, logistics, and finance teams to ensure smooth order processing.

• Maintain meticulous records of all customer orders, including purchase orders and order confirmations.

• Address order-related issues and resolve any exceptions such as pricing discrepancies.

• Monitor customer orders and take appropriate action for any credits, cancellations, or revisions.

• Adhere to established policies and procedures as per our standard operating procedures and other relevant process documents.

• Provide exceptional customer service by interacting with customers and handling inbound customer calls and emails related to orders, products, and services.

• Work cohesively as part of a team to deliver quality results.

Requirements • Proven experience in Customer Service and Sales is required.

• Excellent Communication skills, both written and verbal.

• Familiarity with Office Functions and Procedures.

• Understanding of company Policy and Compliance regulations.

• Experience in Answering Inbound Calls in a detail oriented manner.

• Demonstrated understanding of Quality, Finance, and Pricing principles.

• Knowledge of Logistics, Retail, and Brand Awareness.

• Ability to act as a Liaison between different departments or organizations.

• Willingness to Travel as per job requirements.

• Experience in handling Confirmations and ensuring Customer Satisfaction.

• Proficiency in handling Purchase Orders.

• Experience with Oracle, Monitoring Tool, CRM, Microsoft Office Suites, and SAP R/3.

• Prior experience in a Manufacturing environment is a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .