Summary

Manages resource utilization and communication to achieve the organizational goals. Has direct supervisory accountability for all positions, employees, operations, and activities within the assigned call center; including coordination staff training, assigning and reviewing work, and evaluating performance independently or in conjunction with a higher-level supervisor/manager. Performs other duties as assigned.

Responsibilities

• Supervises and coordinates the day-to-day delivery of patient care/customer service.

• Supervises daily operations, activities, and personnel of the call center area.

• Participates in the goal setting process, recommends policy and procedure and assists in

evaluating programs.

• Acts as a change agent, evaluating present systems and creating efficient, effective systems as

necessary.

• Coordinates and maintains work schedule for all staff.

• Reviews, Edits and Approves payroll for staff.

• Maintains employee personnel files.

• Completes work orders for department.

• Places orders for all department supplies and minor equipment.

• Reviews call recordings for all staff monthly and provides feedback.

• Demonstrates the professional role model.

• Implements cost effective solutions.

Requirements, Preferences and Experience

5 years customer service/call center experience with 1 year of management experience in related field. Leadership experience utilizing problem-solving methodologies.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries

• Paid vacation/time off

• Continuing education opportunities

• Generous retirement plan

• Health insurance, including dental and vision

• Sick leave

• Service awards

• Free parking

• Short-term disability

• Life insurance

• Health care and dependent care spending accounts

• Education assistance/continuing education

• Employee referral program

Job Summary:

Position: 13256 - Supervisor-Teleservices

Facility: BMH - Memphis Hospital

Department: ME Teleservices Admin Baptist Memphis

Category: Leadership & Administration

Type: Non Clinical

Work Type: Full Time

Work Schedule: Days

Location: US:TN:Memphis

Located in the Memphis metro area

REQNUMBER: 25898