Description

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

The Loan Operations Sr Processor position is in our Lender Support group (LenderLink). This LenderLink position would be responsible for analyzing and being involved in the solution to our more complex products and issues as it relates to the Consumer and Commercial Lending portfolios. The ideal candidate is very detail oriented, possesses impeccable customer service skills, excellent problem-solving skills, the ability to maintain poise under pressure and views their work as their self-portrait. The position would also offer support to the other members of Lender Support staff.

We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.

Essential Duties and Responsibilities:

• Analyzing questions or issues on Consumer and Commercial Loans products that are received through our Dashboard, email or by phone.

• Review Loan documentation for system accuracy

• Analyze Consumer and Commercial system data

• Help monitor and manage group SLA and compliance.

Education and/or Work Experience Requirements:

• Demonstrates leadership ability

• Ability to communicate effectively with own team, other teams within the department, as well as line of business partners

• Ability to manage positive working relationships across the organization

• Ability to manage multiple issues in a timely manner

• Ability to work in a fast-paced environment

• Ability to determine the root cause of an issue, when needed by analyzing data and / or documentation to ensure compliance with policies, procedures, and or regulatory and risk requirements all while meeting department service level agreements

• Computer proficiency (MS Office – Word, Excel and Outlook)

• Prefer a minimum of 5 years of customer service experience

• Prefer 5 years banking experience in either consumer or commercial lending operations or equivalent experience

• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Ability to work independently and to carry out assignments to completion within parameters of standard accepted practices or agreed upon Service Level Agreements

• Preferred knowledge of federal lending requirements related to lending functions and regulations

• In-depth knowledge in either consumer or commercial loans required – an understanding of both is preferred

• High school diploma or GED required

• College degree preferred

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and occasionally external customers

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

• Must be able to talk, listen and speak clearly on telephone

Hours:

• Monday - Friday / 8:00 AM - 5:00 PM

About Us:

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights:

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)