Essential Functions:

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Creates modeless case pan; coordinates with digital team for model printing.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
• Informs next work shift team of important production updates, including necessary management team.
• Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
• Utilizes GO Location Scan to keep track of cases location and status on production floor.
• Prints/reprints prescriptions from work order/case tracking system as necessary.
• Timely scans cases to update location tracking as cases move are moved to different locations.
• Assigns cases to Dental Technicians through DL Touch.
• Monitors Outlook email inbox.
• Ensures call note efficiency and accuracy; understands product codes in all divisions and corrects product codes if necessary.
• Communicates with dental offices for new model and/or impression; locates original case and combines materials.
• Monitors production schedules; escalates shipping status based on product due date.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High School diploma or equivalent
• Minimum two (2) years of call center

Pay Rate: $18/hr