Main Responsibilities

Core/Operation

• Maintain all employee documentation and files as dictated by governing agencies and our affirmative action plan. This includes new hires, transfers, promotions, terms and conducting the I-9 verification.

• Hosts new hire orientation and collaborates with other Trainers in the company.

• Manage and track employee disciplinary action with the HR Manager

• Coach, counsel and guide managers before executing employee disciplinary actions with support from HR Manager

• Conduct exit interviews for assigned client groups, analyzes data and makes recommendations to the management team for corrective action and continuous improvement with support from HR Manager.

• Monitor alongside the HR Manager, the annual performance cycle in SAP SuccessFactors, communicate and train teams to ensure the processes are done in a timely manner, i.e. objective setting, mid and end of year performance reviews, annual salary review, individual development plans, etc.

• This includes virtual training to our Latam subsidiaries and if possible, in Spanish.

• This also includes the ability to train employees during shift changes or in different time zones, thus off-hours.

• Track employee leaves of absences and/or other claims with HR Manager and Benefits/Worker’s compensation leads

• This role will handle majority of the HR data and KPI’s requested from global. Intermediate Excel is preferred for data tracking, analysis, charting for presentations.

• You will be responsible for providing HR support and guidance to employees and managers, ensuring compliance with HR policies and procedures, and driving employee engagement and development initiatives

• Partner with talent acquisition team to attract and select top talent for the organization

• Maintain organization charts.

• Recommend new approaches, policies and procedures to continually improve efficiency of the department and HR services performed.

• Participate and lead projects within HR and in collaboration with other teams/departments to support business objectives

• Other duties as assigned and deemed necessary

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field. PHR or SHRM certification preferred.

• 4+ years of experience in HR, with a focus on employee relations, performance management, and talent acquisition

• Preference to bilingual candidates that can read, write and train in Spanish.

• Strong knowledge of HR policies, laws and regulations.

• Experience in managing employee relations, including investigations and conflict resolution

• Intermediate Excel level preferred as tracking of data, data analysis and data charting/presentation is required within this role.

• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively, domestically and globally

• Strong organizational and problem-solving skills, with attention to detail

• Proven track record in driving employee engagement and fostering a positive work culture

• Experience in performance management processes, including goal setting and development plans, and able to host training on various topics and build PowerPoint presentations.

• Knowledge of talent acquisition strategies and best practices

• Proven ability to handle multiple projects, prioritize and meet deadlines in a fast-paced environment

• Self-starter with willingness to further develop HR and business skills

• Proven ability to handle multiple projects, prioritize and meet deadlines in a fast-paced environment

• Ability to uphold standards of complete discretion and confidentiality

• Candidate must be willing to work on-site up to 5 days per week and be on-call with the HR Manager on the weekends for any emergency topics.

• Candidate must also be able to flex his/her schedule to provide training during different shift changes, which can be off-hours.