About the Role

Canon USA in Melville, NY is currently seeking a Service Operations Coordinator III (Coordinator, Service Ops III). The Service Operations Coordinator III supports the management of our Major Accounts, our Dealer relations, and handling customer support escalations.

This position is full time and offers a hybrid work schedule requiring you to be in the office Monday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Effective January 1, 2025, we will increase our required, scheduled in-office days for hybrid employees to three days a week.

Your Impact

• Provides advanced administrative support to various areas of the Strategic Service Planning group

• Mentors other administrative personnel

• Collects data and prepares reports for management use

• May perform data entry and coding

• Tracks inventory of parts/products

• Works with procurement to obtain necessary items

• Ensures everyone is aware of and follows proper procedures and escalation workflows

• Brings together several facets of operations to ensure maximum efficiency and effectiveness

• Typically reports to a Supervisor or Manager

• Level III employees have a full understanding of the job role and can apply their well-developed skill set to a range of tasks, some of which are difficult in nature

• They work under minimal supervision, though decisions are made under the close supervision of managers

About You: The Skills & Expertise You Bring

• Typically requires general and/or vocational training plus 2 to 4 years of related experience

The company will not pursue or support visa sponsorship for this position.

We are providing the anticipated rate for this role: $21.91 - $32.80 hourly

Company Overview

About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus

-Employee discounts

-Free morning coffee

-“Dress for Your Day” attire program

-Casual dress (including jeans!) is welcome

-Volunteer opportunities to give back to our local community

-Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All applicants must reside in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ sitehttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) .

#CUSA

Posting Tags

#PM19 #LI-AV1 #CUSA #LI-HYBRID

Location US-NY-Melville

Company Canon U.S.A., Inc.

Requisition ID 32520 Category Customer Service/Support Position Type Full-Time