We are seeking an experienced and motivated Customer Service Representative to join our team at a growing manufacturing company in Melville, NY. The ideal candidate will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining great relationships with our clients. This position requires excellent communication, organizational skills, and a proactive approach to problem-solving.

If you are passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced setting, we encourage you to apply. Submit your resume and a cover letter detailing your experience and qualifications to jenn.eng@randstadusa.com.

Join us in driving customer satisfaction and contributing to the success of our manufacturing operations!

salary: $23 - $28 per hour shift: First work hours: 8 AM - 5 PM education: No Degree Required

Responsibilities

Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Order Management: Process customer orders, track shipments, and update clients on the status of their deliveries. Issue Resolution: Handle complaints and concerns by providing effective solutions and escalating issues when necessary. Account Maintenance: Maintain accurate and up-to-date customer records in the company's database. Product Knowledge: Develop a deep understanding of our products to provide accurate information and guidance to customers. Collaboration: Work closely with internal teams such as sales, production, and shipping to ensure customer needs are met. Reporting: Prepare regular reports on customer feedback, common issues, and suggestions for process improvement.

Skills

Follow-up Active Listening Telephone Etiquette Call Center Support Client Service Customer Relations Customer support Basic Computer Skills Basic Software Skills Adapting to Change CRM Typing Skills Customer Service ERP CUSTOMER ORDERS/SALES Industry Representative Phones Emails

Qualifications

Years of experience: 2 years Experience level: Experienced