POSITION SUMMARY Responsible for consulting with Magnifi Financial members. Educates, recommends and offers products and services to members, including digital solutions. Performs member transactions in a timely, accurate and courteous manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Assists members with all routine transactions. Creates a remarkable member experience by responding and providing resolutions to member requests with expertise. Consults with members to identify and recommend Magnifi Financial products and services based on financial need. Makes referrals to appropriate departments. Responds and resolves member inquiries and requests over the telephone and through other electronic channels. Performs a wide range of account services including, but not limited to setting up mobile deposit, mobile banking and digital banking, credit and debit card activation, debit card inquiries, transfers, handling debit card inquiries, address changes, stop payments, transfers, check orders, etc. Acts as a liaison between members and other internal departments. Collaborates with other departments to improve processes. Transforms the way banking is done by encouraging and coaching members to adopt new digital solutions (mobile banking and digital banking). Contributes to the mission and visibility of Magnifi Financial by actively participating in community relations efforts. BENEFITS We are committed to investing in our team! Magnifi Financial offers benefits that help everyone achieve their full potential. Full-time employees are eligible for the following benefits (benefits with an asterisk are also available to eligible part-time positions): Opportunities for Training and Development * Leadership Development * Job Level Advancement (ability to move up in your position through training and development) * Tuition Reimbursement * 32 Hours Volunteer Paid Time Off * Paid Time Off - Begin accruing upon date of hire for a total of 4 weeks per year for FT; prorated for PT * Medical Dental Vision Employer paid Life Insurance/AD&D Employer paid Disability Insurance Retirement Plan - Employer match up to 4%, eligible for annual profit sharing * Paid Parental Leave Bonus/Incentive Program Health and Wellness Programs * WHO WE ARE At Magnifi Financial, we offer a collaborative, friendly environment where we support our employee's growth and development, and create a positive work atmosphere. As a member-owned organization, we are focused on making dreams come true for our members. Our vision is enhancing the lives of members and community through strength, service and growth. Magnifi Financial has grown to more than 85,000 members, $2.4 billion in assets, over 400 employees, and over 25 branch locations throughout Minnesota. But what hasn t changed is our focus on the members and communities we serve.