Job ID: 111148

Leonardo DRS is a prime contractor, leading technology innovator and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. The company specializes in naval and maritime systems, ground combat mission command and network computing, global satellite communications and network infrastructure, avionics systems, and intelligence and security solutions. Additionally, the company builds power systems and electro-optical/infrared systems for a wide range of commercial customers. Headquartered in Arlington, Virginia, Leonardo DRS is a wholly owned subsidiary of Leonardo S.p.A. For additional information on DRS, please visit our website at www.leonardodrs.com

Job Summary

As an IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Job Responsibilities

• System Support & Maintenance: Install, diagnose, repair, maintain, and upgrade hardware and equipment to ensure optimal workstation performance. Troubleshoot issues promptly and provide end-user training as needed.

• Service Request Management: Respond to service calls, prioritize requests, and resolve PC and hardware issues. Analyze and diagnose complex problems, recommending and implementing solutions.

• Hardware & Software Management: Install, configure, test, maintain, and troubleshoot workstation software, hardware, and networking peripherals. Maintain an inventory of IT assets, tracking hardware failures and repairs.

• System Performance & Improvement: Monitor PC performance, provide reports, and recommend upgrades or repairs. Perform routine system maintenance and escalate vendor service calls when necessary.

• Research & Procurement: Conduct research on computer products, evaluate options, and write technical specifications for purchases. Maintain knowledge of hardware contracts and coordinate installations.

• Security & Best Practices: Implement systems based on industry best practices to meet business objectives, ensuring data and network security.

Qualifications

• Associate’s degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, equivalent experience or associate level vendor certification(s)

• Education or knowledge of the principles, methods, and techniques used in troubleshooting and support

• Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications

• Two (2) to five (5) years of directly related experience in IT support

• Certification(s) (e.g., Network +, A+) are preferred for relevant systems

• Strong verbal, written and interpersonal communication skills

• Ability to work independently as well as cooperatively in a team-oriented environment

• Ability to successfully interact with all levels of management, other IT professionals and end-users

• Strong analytic and problem-solving skills

• Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.

*Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #Corp