Description We are seeking a Bad Debt Operations Manager to join our team in Melbourne, Florida. The role focuses on managing bad debt operations in the healthcare industry. This position involves leading a team and ensuring compliance with relevant laws and regulations.

Responsibilities:

• Oversee and manage the operations of bad debt collections

• Develop and implement effective debt collection techniques and negotiation strategies

• Lead a team in a call center environment, with a focus on medical collections and accounts receivables

• Ensure understanding and adherence to hospital revenue cycle management practices within the team

• Maintain compliance with relevant laws and regulations, such as HIPAA, FDCPA, and FCRA

• Organize tasks, multitask, and prioritize effectively to ensure smooth operations

• Foster a strong customer service orientation within the team, aiming for excellence in client satisfaction

• Leverage management and leadership skills to motivate and coach staff towards optimal performance

• Delegate tasks effectively across the team and ensure completion

• Communicate effectively with team members, both verbally and in writing, and maintain fluency in a Windows environment

• Utilize various software and systems such as 3M, Accounting Software Systems, CRM, Epic Software, and ERP - Enterprise Resource Planning for effective management of accounting functions, accounts receivable, auditing, and billing functions. Requirements

• Demonstrable expertise in Accounting Functions, Accounts Receivable (AR), Auditing, Billing Functions, and Budget Processes.

• Familiarity with HealthCare Revenue Cycle is a must.

• Proven track record in managing bad debt operations in a corporate setting.

• Strong ability to lead a team and ensure the smooth running of daily operations.

• Excellent communication and interpersonal skills to effectively liaise with different departments.

• Strong analytical skills to assess creditworthiness and manage risk.

• Ability to develop and implement strategies for debt recovery.

• Proficient in using Microsoft Office Suite and other relevant software.

• Bachelor's degree in Finance, Accounting, or a related field is required.

• Relevant certification in credit management or debt collection will be advantageous.

• Proven experience in implementing policies and procedures related to debt collection.

• Strong problem-solving skills to handle difficult situations.

• Ability to work under pressure and meet tight deadlines.

• High level of integrity and professionalism.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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