JOB REQUIREMENTS: Member Account Representative - Medford (30 hours) - DF1963 Hourly Wage: \$16.90-\$18.92 (candidates with significant related experience may be higher) Team Member Benefits Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more! Work Schedule: Part-time (Benefit Eligible), working approximately 30 hours per week. The hours will vary between 7:15am 5:45pm Monday through Friday, and every other Saturday 8:15am 12:15pm. Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. * Foundation Training covers fundamental information about Royal\'s culture and core values which sets the stage for team members to be successful within our organization. Description: A Member Account Representative is responsible for promptly welcoming Members and others to the office. Accurately process Member transactions as requested. Open new accounts, process consumer loans applications, and provide basic financial counseling for Members. Responsible for actively building relationships by meeting and exceeding the needs of our Members with Royal\'s products and services. Responsible for demonstrating electronic services, and resolving Member inquiries or issues in an efficient, accurate and friendly manner. Assist with the mentoring and training of team members. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal\'s Core Values, creating loyal Members. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Education/Experience/Skills: * High School Diploma or equivalent * Previous customer service experience. * Experience working in financial services with a strong knowledge of deposit and consumer loan products. * Communicate and live RCU\'s core purpose and values, these define and drive our organizational culture. Preferred Education/Experience/Skills: * Experience working in financial services which includes new accounts, loans and loan processing, or equivalent loan related experience. * Cash handling experience. * Associate Degree in Business related field. ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=6663f52418453af9a27714410ee442a9 Other: Applicants ONLY to apply via URL link provided!