Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development?

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology, and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Customer Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state, and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

In this role, you will perform UX analysis of the client's existing applications used to support their employee experience. By utilizing a human-centered design approach, they will conduct user research, surveys, and interviews, to identify UX Issues to inform a holistic employee experience digital strategy to drive a consistent and positive user experience across digital touchpoints. The objective is to improve usability, increase productivity, self-service and establish greater trust with the audiences that use these applications day-to-day.

Requires polygraph level of security clearance and will require medium co-location (onsite work but not all the time).

Qualifications

Required:

• Bachelor of Arts (B.A.)

• 2+ years of design and research experience in a consulting or in-house environment, utilizing the ServiceNow platform

• Experience with modern design tools like Sketch, Axure, Principle, Framer, and InVision

• Experience conducting User Interviews, User Surveys, and Journey Mapping

• Experience performing User Research (Quantitative/Qualitative) and Usability Testing

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Active TS/SCI with polygraph security clearance required for this role

• Ability to be on site up to 50% of the time in Arlington, VA

Preferred:

• Experience producing and/or overseeing the production of Figma prototypes

• Experience implementing Low Fidelity Concepts

• Experience with Heuristic Evaluation as a usability inspection method

• A strong portfolio that demonstrates your experience, storytelling, and design presentation skills

• Proven ability to drive the design direction in terms of user interaction and design patterns

• Prior experience in reviewing existing systems and processes to identify UX issues and develop UX recommendations

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.