SRS Distribution, a wholly owned subsidiary of The Home Depot, currently operates under a family of distinct local brands encompassing more than 760 locations across 47 states. For more information, visit www.srsdistribution.com.

Location:

• This is a hybrid position. Our corporate office is located 7440 S. Hwy 121 McKinney, TX 75070

What you’ll Do:

The customer fulfillment – API coordinator is a highly motivated and detail-oriented customer onboarding specialist with expertise in API specifications. This position plays a key role in ensuring seamless customer onboarding experiences by integrating our services with client systems using APIs. This role requires a strong understanding of API specifications, excellent communication skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. This role will also serve as additional support for other onboarding methods such as EDI and flat files so background experience with various formats will be required.

• Collaborate with customers to understand their requirements and integrate our services with their systems using API specifications.

• Work closely with the development team to implement API integrations according to customer needs.

• Ensure smooth onboarding processes for clients, troubleshooting and resolving any API-related issues.

• Act as a liaison between customers and internal development teams, translating customer requirements into technical specifications.

• Collaborate effectively with sales, support, and product teams to ensure a seamless onboarding experience for customers.

• Communicate project timelines, requirements, and updates clearly to all stakeholders.

• Conduct training sessions for customers to educate them on API usage and integration procedures.

• Address customer inquiries and provide technical support during the onboarding process.

• Identify, troubleshoot, and resolve issues related to API Integrations promptly and efficiently.

• Collaborate with the development team to implement fixes and enhancements based on customer feedback and issues identified during onboarding.

• Provide assistance and backup for customer integration around traditional EDI and flat file integration

Requirements We Look For:

• Bachelor’s Degree in IT, Business, or related field.

• Proven experience in API integration and customer onboarding in a technical capacity.

• Experience with EDI ANSI X12 formats, translation and mapping

• 2-4 years of experience working with EDI or customer fulfillment processes, including sales orders, pick tickets and invoices.

• 2-4 years of ERP experience with Order Management systems

• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.

• Detail-oriented with strong problem-solving abilities.

• Ability to work independently and collaboratively in a team environment.

• Other responsibilities and projects as assigned.

Qualities that Stir our Souls (and make you stand out):

• Prior experience in a customer-facing role is a plus.

• Prior experience in the distribution industry

SRS Perks & Benefits:

• Weekly Pay

• Day One 401(k) Plan participation with Generous Company Match

• Generous Paid Time Off, Holidays, Birthday, and Floating Holidays…. and more

• Paid Parental Leave

• Medical, Dental and Vision Benefits

• Employee Referral Bonus Program

Our Culture that Inspires You to Click and ‘Apply’: SRS Culture (https://www.youtube.com/watch?v=btoXeU7DmCc)

Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!

Job Location: SRS Distribution - McKinney

7440 State Highway 121 McKinney, TX 75070-3104

Equal Opportunity Employer.

Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.

• Competitive salaries for all team members paid weekly

• 401(k) Retirement Plan with company matching

• Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays

• Paid Parental Leave

• Medical, Dental and Vision Benefits

• Flexible and Dependent Care Spending Accounts

• Company paid Life insurance and Short-Term Disability

• Additional Life Insurance and Long-Term Disability also offered

• Safety Program with Bonuses for our Drivers

• Employee Referral Bonus Program

  SRS Distribution Inc., a wholly owned subsidiary of The Home Depot, consists of a family of industry-leading, independent roofing distributors. SRS has grown rapidly through acquisitions and the opening of multiple new locations since the February 2008 inception. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. The goal of SRS is to form the strongest national network of independent roofing and building product distributors with the most talented team of people working together to deliver the industry's best products and services. In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly motivated and engaged employees operating in an entrepreneurial culture where the corporate office works for the field and not the reverse. Make money, have fun and give back with us! Find out more at www.srsdistribution.com .

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All candidates for employment must successfully complete pre-employment drug testing (where applicable) and background verification before employment is finalized.