Customer Service Representative (Medicare/Medicaid)

Are you an experienced Bilingual Customer Service Representative with a background in Medicare, Medicaid, or the healthcare industry? Are you skilled in handling inbound and outbound calls, resolving customer inquiries, and providing exceptional service? If so, we have an exciting opportunity for you to join our team as a Bilingual Customer Service Representative in Chicago, IL!

About Us: We are a leading staffing agency dedicated to connecting talented professionals with rewarding career opportunities in various industries, including healthcare. Our client, a prominent healthcare organization, is seeking dedicated individuals to join their remote customer service team.

Position Overview: As a Bilingual Customer Service Representative, you will be responsible for providing support to members regarding their Medicare and Medicaid inquiries. This role involves handling inbound and outbound calls, addressing customer concerns, and ensuring a positive experience for all members.

Responsibilities:

• Respond to inbound calls from members regarding Medicare and Medicaid benefits, eligibility, and coverage

• Make outbound calls to follow up on inquiries, provide information, and assist with enrollment processes

• Resolve customer issues and concerns in a timely and professional manner

• Document all customer interactions accurately in the system

• Collaborate with internal teams to escalate and resolve complex issues

• Meet or exceed performance metrics for call quality, productivity, and customer satisfaction

  Requirements:

• Fluency in English and Spanish (reading, writing, speaking)

• 1 year of experience in customer service in a healthcare or insurance setting

• Knowledge of Medicare and Medicaid regulations and processes is highly desirable

• Strong communication and interpersonal skills

• Ability to work independently and efficiently in a remote environment

• Proficiency in computer skills and familiarity with CRM software

• High school diploma; bachelors preferred

  Benefits:

• Competitive hourly wage of $20 per hour

• Fully remote position after completion of training. Training is held in Chicago, IL and all candidates must be local to the Chicagoland area.

• Medical, Dental, Vision & 401K

• Opportunity to work with a reputable healthcare organization

• Ongoing training and professional development opportunities

• Supportive team environment

• Potential for long-term career growth and advancement

  How to Apply: If you meet the qualifications and are interested in joining our team as a Bilingual Customer Service Representative, please submit your resume outlining your relevant experience and language proficiency. We look forward to reviewing your application and considering you for this exciting opportunity!

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Benefits

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

• Competitive pay & weekly paychecks

• Health, dental, vision, and life insurance

• 401(k) savings plan

• Awards and recognition programs

  *Benefit eligibility is dependent on employment status.

  About Amergis

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.