Summary:

All Dart Bank team members take 100% ownership of their positions. They are proactive, flexible, courteous, and resourceful. They have a "how can we make this work" mindset and provide the best customer service possible.  They are innovative and creative in meeting the needs of their position and in offering ideas and solutions that will be of benefit. They are excellent at prioritization and organization to ensure maximum customer satisfaction.  Senior Loan Setup Specialists are self-sufficient, confident, and accurate decision makers. They work both independently and cohesively with others and foster a team environment. Maintaining an attitude of approachability and willingness to assist in troubleshooting with customers and Dart Bank departments as needed.  They thrive in our ever-changing environment and take great pride in contributing to Dart Bank being an industry leader.

Primary Duties:

Monitors setup pipelines and dashboards for appropriate service orders and loan setup tasks. Reviews all loans upon partner request for submission to Underwriting to ensure completeness and accuracy of data and documentation prior to initial UW decision. Request all 3rd party services needed, including but not limited to: Appraisal, Flood, Tax Transcripts, FHA Case Number Assignments, SSA Verify, VVOE. Delivers appropriate disclosures to borrowers as required, including but not limited to: FCRA Notice, Flood Hazard determination. Manages the redisclosure process for accuracy, compliance, and timeliness. Maintains a working knowledge of FHA Connection, VA LGY for case number assignment. Actively participate and advocate the bank's training and development programs and commitment to learning. Excellent verbal and written communication skills with the ability to handle delicate situations with diplomacy and tact. Maintain strong knowledge and understanding of Agency and product requirements.  Continuing education is required. Responsible for following company policies and procedures as directed. Never employ workarounds to procedures or policies. Be relentlessly resourceful in finding answers and assist in creation of trainings, manuals and job aids as needed. Willing and able to assist mortgage teams with questions and training as needed. Maintain strong positive communication with all departments to develop cohesive working relationships. All other duties as assigned. Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.  

Essential Functions:

Use of hands or equivalent ability to complete required tasks. Vision or equivalent ability to complete required tasks. Strong communication skills and a positive attitude. Relationships with external contacts are vital, position involves extensive personal contact with outside sales partners, customer service is a top priority. Maintain positive relationship with sales partners (internal and Mortgage Brokers)---phone and email communication are required.  

Skills:

Consistency and Commitment                                                   Organization Ability to adapt to quick changes                                               Time Management Customer Service                                                                     Computer literacy  

Education/Training/Experience:

2+ years of recent mortgage operations experience in mortgage setup, associated service orders or their equivalent.  Must be proficient with mortgage loan services. Experience with Encompass, third party ordering systems, and in the wholesale market is preferred.

Minimum Education Requirement: College degree preferred, or equivalent experience.

Reports to:

Wholesale Lending Closing/Disclosure Manager