Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! We are looking for a Specialist, Consumer Services to join our team! The ideal candidate is the primary contact with high-level consumer issues. The Consumer Services Specialist is expected to resolve issues in a timely manner through a variety of channels (phone, social media, electronic communication, text). The Consumer Services Specialist should thrive in a face-paced environment. Strong communication skills will help the CSS be successful when working not only with consumers, but with first level representatives on lawn and garden practices, our Consumer Affairs team, and act as a liaison with internal partners. In this role you will: Resolves complex consumer issues and advises first level representatives on high level issues involving agronomics, products and procedures. Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction Responsible for prompt and accurate interactions on all SMG social media and public properties. Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines Professionally represents the consumer affairs department with brand partners to drive change through the voice of our consumers. Accurately documents and reports on consumer interactions Responsible for Proofing email correspondence and providing appropriate "how to" direction for first level associates Qualified Candidates will have: Bachelor's Degree Strong and experienced customer service background Agronomic or Horticultural background required Attention to detail is a must Experience utilizing CRM is a plus Experience with utilizing multiple tools and emerging technology for social interactions Possible travel to our contract center vendor - up to 10% Ability to show superior analytical and troubleshooting skills Ability to work cross functionally within the organization as well as with consumers Ability to learn and adapt to new technical concepts and tools Professional presence; ability to communicate effectively via phone & email The ability to multi-task and good organizational skills suited for dealing with a number of cross-functional areas Self-motivated to meet & exceed individual and department expectations Demonstrated success in a frequently changing work environment The starting budgeted pay range for this role will generally fall between $51,000.00 - $60,000.00 per year. Scotts will consider various factors in determining the actual pay including your skills, qualifications, experience, and geographical location. Here at ScottsMiracle-Gro, we believe providing an enriching and engaging employee experience is what sets us apart from other organizations. We recognize our employees are so much more than just their job title so we offer programs and benefits that support them in all aspects of their lives. Wondering how we do it? Below is a glimpse of our highlight reel... * Our Live Total Health program provides you with options to align to your personal needs. Selections range from medical, dental and visioncoverage for you, your spouse/domestic partner and dependents to an outstanding wellness reimbursement program to an unbelievable 401K match (up to 7.5%)as well as a 15% discount on company stock and much more * We know ourtalent is our most precious asset and your unique development contributes to our organization's success now and in the future. Career growth at our company is not always aApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkwMjQ