Description

Under general direction, with wide latitude for independent decisions, the Health Services Systems Analyst III is responsible for the ongoing professional support of a designated suite of clinical, business, and operational applications, including planning, implementing, and organizing activities relating to enterprise-wide health services application selection, deployment and optimization, on multiple hardware platforms, operating systems and software environments. Incumbents review, analyze, and evaluate systems and/or service requests using structured techniques and methodologies; manage all or portions of a project from the initial fact-gathering meeting through post-implementation review; and perform other related duties as assigned.

Distinguishing Characteristics

This is the level classification in the Health Services Systems Analyst series and is responsible for performing increasingly more difficult and complex duties including knowledge of specialized information systems application and related security and confidentiality requirements. Incumbents are required to be fully trained in all procedures related to their assigned area of responsibility and are expected to serve as project leads or experts in a particular application and may serve as a project manager.

Positions in this classification are located only in the Health Services Information Technology Unit and report to the Health Services Information Technology Supervisor or Manager.

Minimum Qualifications

Education: Possession of a Bachelor's degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.

Certification: Certified Professional in Healthcare Information and Management Systems (CPHIMS) required. Some positions may require the employee to obtain and maintain vendor specific certifications on the applications supported. The incumbent will be required to obtain the certification requested within six (6) months of notification from the supervisor.

Experience: Five (5) years of system analysis experience, or its equivalent, including three (3) years in a large health care information systems environment, working with end users to extract, document and optimize data flow, implement systems, and support applications and databases. Incumbents will have demonstrable project management experience in the role of technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.

Substitution for Education: One (1) additional year of qualifying experience noted above may be substituted for the required academic major.

Substitution for Experience: A Master's degree in one of the fields noted above may be substituted for two (2) years of the required systems analysis experience (consistent with CPHIMS certification requirements). Possession of a current Epic certification may be substituted for six (6) months of the required experience.

Knowledge, Skills, and Abilities

Knowledge of:

Methods for protecting security and confidentiality of system data

Health information systems application, health information exchanges and standard healthcare message formats

Health care financial and data reporting requirements

Health care and/or health plan organization and structure

Project management principles and practices

Time management and organization skills with the ability to work on multiple projects simultaneously

Troubleshooting computer applications

Data analysis techniques

Methodologies used in the practice ofsystems analysis

Analytical and problem solving skills

Ability to:

Communicate effective both verbally and in writing

Work independently and collaborate as needed with team and other departments

Analyze technical specifications for data and applications

Troubleshoot information systems applications and resolve complex problems

Communicate technical information effectively (oral and written) to various levels in the organization including the vendor community

Demonstrate care in handling customer needs and build a trusting rapport with customers

Adapt to on-going change and work in a fast-paced, customer-focused environment

Provide and promote excellence in customer service for both internal and external customers

Acknowledge and respect cultural and linguistic differences of the County's diverse population

Typical Tasks

Responsible for project plans and approves steps to meet implementation and/or upgrade schedule

Leads portions of an application implementation or manages entire implementation to support the internal/external customer

Leads the development of proposals for system modification or replacement including cost benefit analysis and resource requirements

Proposes comprehensive options for solutions to complex problems taking into account all technical and operational issues

Defines and performs primary testing of enhancement/upgrades before release to users

Approves detailed procedures on software installation and configuration

Approves test plans for all changes/upgrades to ensure performance and maintenance of data integrity

Leads integration of systems/process as needed within scope of project

Responsible for requirement documents to ensure that the business needs including functional specifications are documented and reviewed prior to system acquisition or system enhancement

Responsible for timely communication of all changes to internal/external customers and department management

Provides assessments of existing system capabilities, workflow, user requirements, options and outcomes, to evaluate the effectiveness of change

Works with internal analysts and technical staff to conceptualize function, data structures and best fit, and creates functional specifications to meet customer expectations

Functions as a key liaison between the technical team, user community, and stakeholders

Responsible for identifying, tracking, and reporting problems to vendors and for follow-up and resolution

Ensures initial and follow-up training is provided to customers

Provides and promotes excellence in customer service for both internal and external customers

May provide lead direction to subordinate personnel

Skills

Pacs, Cardiology, Support, Epic, Epic radiant, Epic systems, Soarian, Electronic health record, Workflow

Top Skills Details

Pacs,Cardiology,Support

Additional Skills & Qualifications

C2H position.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $45.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Martinez,CA.

Application Deadline

This position is anticipated to close on Feb 14, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.