At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations (https://www.virtua.org/locations) , we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program (https://www.virtua.org/about/eat-well) , telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

Lippincott - 301 Lippincott Drive

Employment Type:

Employee

Employment Classification:

Regular

Time Type:

Full time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

40

Additional Locations:

Job Information:

Job Description

Job Summary:

Responsible for enhancing, supporting, and maintaining IT applications within the Virtua Health System. Responsibilities include assistance with the optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, and develop logical data models using best practices for build and configuration, maintenance, and data integrity. Ability to understand and manage IT integrations. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications.

Knowledge and adherence to cybersecurity and HIPAA policies and practices.

Job Responsibilities:

Knowledge of customer workflow, application software architecture and associated building tools to properly build and maintain application components from design specifications.  

Provide day-to-day support of IT applications including error management, testing, maintenance and troubleshooting of IT systems including but not limited to application workflow, and other related activities. 

Able to build new technical functionality, provide technical support and maintain IT applications within the Virtua health system with support of a Senior or Lead Application Analyst and/or Manager.   

Maintains maximum system performance using appropriate tools , methods and thresholds to monitor capacity , take corrective action based upon identified opportunity and minimize system interruptions. 

Responsibilities include building, testing and assisting with the implementation of scheduled vendor releases and system upgrades, fixing system defects, and error or work queue management.   

Works with cross functional application teams and other Virtua clients.  

Ensure system changes follow change management procedures and protocols. 

Assist with project/upgrades as necessary following all project management standards. 

Acts as a support resource to other IT staff. Actively participates in system build, configuration, and testing events for projects/upgrades.  

Collaboratively works with vendors and IT partners to ensure on-going service and resolution of issues during upgrades and project. Able to manage multiple third-party vendor relations. 

Adheres to IT Business Practices.  Adhere to IT standards with Problem Management, Change Management, Content Management, Data Courier and IT practices as required to provide on-call 24x7 support as scheduled.    

Monitors ServiceNow ticketing queue to quickly troubleshoot incoming ticket incidents and requests. Works closely with other IT personnel, Virtua Clinical and Operational Business owners to ensure timely resolution of issues 

Position Qualifications Required:

2-3 years of experience in IT or healthcare operations related field can also include coursework or healthcare/IT internship.  Healthcare Business or clinical specialty experience is preferred.

Proficient with MS Office applications, including Word, Excel, Visio, Project, and PowerPoint.   

Required Education:

H.S. Diploma/GED required, Associate or Bachelor’s degree preferred or equivalent relevant experience in lieu of a degree. 

Training / Certification / Licensures:

IT certifications may be required as needed by Virtua. If IT certification, such as Epic certification, is required at time of hire, employee must obtain up-to-date certification in designated application(s) within 6 months of employment.