Consideration given to applicants residing in or within a commutable distance from Marinette, WI

Build your best future with the Johnson Controls team

As a global leader in inquisitive, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through substantial work projects and learning opportunities. We strive to provide our employees with an experience , focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! This position is not eligible for Visa sponsorship.

What We Offer:

• Competitive wages

• Paid vacation/holidays/sick time -  15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!

• Extensive product and on the job/cross training opportunities

• Outstanding resources with encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

  What You Will Do:

  As a Customer Support Specialist , you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting . You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.

  Part of your day-to-day tasks include:

• Handle customer complaints

• Review and close disputes with collections team.

• Follow up and coordinate internal resolution to customer complaints

• Handle RMAs/credits

• Manage cases in Salesforce.com

  What We Look For: Required

• Problem solving skills

• Proactive mindset

• Agile – work in fast paced environment with quickly changing priorities

• Ability to manage tasks effectively

• Active Listening skills

• CRM experience with Salesforce.com, SAP and JD Edwards

• Attention to detail

• Proficiency with Microsoft Office Suite

• Bilingual skills a plus

  Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law (https://www.johnsoncontrols.com/-/media/jci/careers/landing/eeo-is-the-law.pdf) . If you are an individual with a disability and you require an accommodation during the application process, please visit here.