Job Purpose: Markets products by managing staff; maintaining response operations; maintaining quality ratings. Duties: * Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. * Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. * Maintains customer response operations by establishing work schedules; assigning employees; providing back-up. * Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes. * Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions. * Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams. * Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations. * Maintains equipment by coordinating requirements with telecommunications and information services departments; examining state-of-the-art technology; recommending upgrades; controlling installations. * Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. * Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Supervision, Market Knowledge, Subordinate Involvement, Planning, Quality Focus, Resolving Conflict, Customer Service, Managing Processes, Presentation Skills, Technical Understanding, Financial Planning and Strategy