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Premier HealthCare provides medical, dental, and psychiatric services to everyone and specializes in supporting people with intellectual and developmental disabilities (I/DD). Premier’s clinics offer people with I/DD access to high-quality primary care and specialty outpatient services with doctors and other professionals trained in their unique needs.

Key/Essential Functions & Responsibilities

• Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls. For assignments to CST, answers inquiries and schedules appointments via return phone calls or emails for rehabilitation, nutrition or mental health services.

• Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.

• Provides information regarding services, sliding scale fees and/or appointments to callers.

• Assists callers with determining appropriate services and/or identifying available providers and with preliminary assessment of potential eligibility for services, if assigned to CST.

• Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.

• Enters notes on patient records to facilitate rescheduling and to record other information, including documented eligibility for CST services, as needed.

• Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.

• Escalates callers with complaints or issues to supervisor or other identified staff, as directed.

• Participates in department meetings.

• Performs all related work, as assigned.

Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)

• High School diploma/GED; and

• At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity; and

• Ability to work on Saturdays on a regular, rotating schedule (at least once every 2 months) for PHC assignments

• Above average verbal communication skills

• Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks

Preferred Qualification Requirements (desired requirements beyond MQRs above)

• College credits and/or degree

• Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries

• Prior experience in healthcare

• Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin

Compensation: $17.00 per hour

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

Our Roots:

YAI was launched in February of 1957 out of a small school in Brooklyn, New York. Initially staffed by Co-Founders Bert MacLeech and Pearl Maze MacLeech alone, their pilot program served just seven people. According to Bert, from its very beginning YAI has been dedicated to providing innovative services for the I/DD (intellectual and/or developmental disabilities) community. MacLeech envisioned a, “total life adjustment approach, emphasizing personal growth, social responsibility, employment goals, and the development of independence for the individual.” At a time when institutional living was the norm for people with I/DD, this vision was nothing short of revolutionary.

YAI Today:

Today, YAI has a team of over 4,000 employees and supports over 20,000 people in the I/DD community. This extraordinary growth shows the ongoing need for these important services, and YAI’s success in offering them. YAI supports people with autism, Down syndrome, and Cerebral Palsy, among others. Operating throughout Downstate New York and Northern New Jersey, YAI now offers more than 300 programs for people of all ages.

Better Together:

At YAI, we are driven by our mission of living, loving, working, and learning. This applies not only to the people we support, but to our staff as well. Commitment and passion for the work continue to unite employees and drive the organization forward. Empowering the people we support to reach their goals remains at the heart of our organization.

http://www.yai.org/