Description

Job Location: Manchester, NH pay is $17.70-$20.00/hr

Who We Are:

Goodwill’s motto is “a hand up, not a handout.” Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Our stores keep millions of pounds of stuff out of local landfills each year and offer a great reuse buying option at affordable prices to people in our community.

Our store revenues fund our nonprofit mission to invest in people who need support to achieve their work and life goals. Goodwill NNE’s programs include workforce training programs, 22 group homes that support adults with disabilities, community supports for adults with disabilities, AmeriCorps programs, and business-cleaning services. We also operate two brain injury clinics to help people recover after a brain injury. When you come to work at Goodwill, you help make these programs possible!

Job Summary:

The shift supervisor position is an essential part of the store leadership team. In this role, you will work closely with the Store Management team by lending a hand in customer service, merchandising, hiring, and the day-to-day operations that make our stores run.

• Help customers locate merchandise, answer questions, etc.

• Relieve sales associates at peak times.

• Listen to customer complaints, examine returned merchandise, and resolve problems.

• Stocks shelves, counters, bins, and racks with the merchandise.

• Processes customer sales using a cash register and other equipment.

• Receives donations, provides donation receipts, and assists donors.

• Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.

• Deposits funds at a bank.

• Assists performance management and hiring process (documentation, interviewing, reviews, etc.)

• Assists Store Managers with general store management/operations.

• Open/close store; secures all store premises, including building, where applicable.

• Maintain store premises

• Supervise personnel and oversees the training and safety of teammates in the absence of Managers

• Ensures best-in-class customer and employee experience

MINIMUM QUALIFICATIONS:

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience

• Mathematical and literacy skills to support job duties

• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

• Computer literacy to help with job duties

• High school diploma, GED, HiSET, or equivalent

• A criminal background check that meets agency standards

• Valid Driver’s License with a safe driving record and insurance meeting agency standards

PREFERRED QUALIFICATIONS:

• Associates Degree

• Computer experience, including reporting and excel experience

• CPR and First Aid Certification

• Multi-lingual including ASL

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision insurance offered

• 403(b) retirement plan with Employer Match

• Employer Paid Short & Long Term Disability

• Employer-paid Life Insurance

• Generous Paid Time Off Plan

• Paid Holidays

• 40% Employee discount at Goodwill stores in ME, NH & VT

• Exceptional career growth opportunities

• Discount on personal cell phone plans

• Local community discounts

• Caring coworkers/team that supports you!

Qualifications

Skills

Required

• Cashiering: Intermediate

• Customer Service: Advanced

• Supervision: Intermediate

Preferred

• Ability to multitask: Intermediate

• Performance Management: Some Knowledge

• Interviewing: Some Knowledge

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Loyal: Shows firm and constant support to a cause

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Peer Recognition: Inspired to perform well by the praise of coworkers

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Goal Completion: Inspired to perform well by the completion of tasks

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

• High School Diploma/GED or better

Licenses & Certifications

Required

• Drive. Lic. - Class C

Experience

Required

• 1+ years of supervisor experience

• 1+ years of retail experience

• Demonstrated knowledge of basic retail practices and procedures

Preferred

• Familiar with interviewing and hiring practices