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Maize Unified School District 266

Technology Specialist (5458)

JOB POSTING

Job Details

Title Technology Specialist

Posting ID 5458

Description

Maize is seeking a Technology Support Specialist. The primary location will be Maize

Middle School. This is an on-site position.

Our Technology Support Specialists act as the first point of contact to assist assigned district

staff with questions about any of our supported software and computing platforms (i.e.

troubleshooting, set-up, inventory management, placing orders, etc.)

Qualifications:

Education/Certification: High school diploma or equivalent

Special Knowledge/Skills: Effective organizational skills, strong communication both written

andverbal, ability to understand and follow detailed written or verbal instructions,interpersonal

skills, computer skills, critical thinking, high accuracy, experience with Google or Microsoft Office

Suite, and other software platforms, familiarity with computer hardware components and

peripherals, basic understanding of networks and wireless technologies, problem solving, ability

to adapt to changing technology trends and willingness to learn new skills, knowledge of

cybersecurity best practices and data protection is a plus, ability to review and edit documents,

knowledge of administrative and clerical procedures and systems such as word processing,

managing files and records, designing forms, and other office procedures and terminology

Experience: Not required

Major Responsibilities and Duties:

Monitor electronic tickets and response to requests.

Provide hands-on technical support to students, teachers, and staff for hardware,

software, and network-related issues within the school building.

Diagnose and resolve hardware and software problems in a timely manner to minimize

disruptions to the teaching and learning process.

Set up, operate, and troubleshoot audiovisual equipment such as projectors, interactive

whiteboards, tvs and sound systems used in classrooms and event spaces.

Keep accurate records of hardware and other technology assets.

Assist teachers and staff with technology training, digital tools, and best practices for

technology integration in the classroom.

Maintain detailed documentation of IT procedures, configurations, and troubleshooting

steps for reference and future improvements.

Maintain and ensure the workplace and hub rooms are always clean.

Evaluate existing systems and design proposed systems.

Prepare users by conducting training; providing information; resolving problems.

Provide information by answering questions and requests.

Work as part of a project team to coordinate database development and determine

project scope and limitations.

Train users and answer questions.

Troubleshoot computer problems to make them operational.

Identify and escalate situations requiring urgent attention so as to not interrupt the

working day.

Work independently to research and resolve complex technical issues to aid effective

functioning of technology.

Monitor IT support tickets and create support tickets as necessary.

Answer IT support phone calls.

Provide remote and onsite support for all level one support tickets.

Assist with the setup of new computers with company standard configurations.

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Install selected software and hardware products.

Provide technical assistance and advice to users as needed.

Recommend changes in software and hardware to improve computer and mobile

capabilities.

Record required customer and issue information in the Ticket System. Updates tickets

with appropriate journal entries of activities, and closes tickets with resolution entered

upon completion of the job.

Verify that suggested solutions effectively resolve the user\'s problems through verbal or

email follow up.

Follow district safety protocols and emergency procedures.

Maintain confidentiality as appropriate in order to comply with district, state and federal

laws.

Perform other duties as assigned to ensure the efficient and effective functioning of the

department and district.

Mental Demands/Phy