**General ResponsibilitiesCustomer Support Representatives are responsible for ensuring an outstanding customer experience for the Bank's customers through the Customer Support Call Center. Our Representatives provide high quality customer service by responding to customer inquiries, requests and concerns. The Customer Support Team also cross sells products and services that meet the needs of customers.

Key Responsibilities and Accountabilities The Customer Support Representative's Key Accountabilities include, but are not limited to the following:

• Engage customers through calls and secure messages to provide solutions and resolution to customer issues or concerns.
• Exceed customer satisfaction and call productivity standards.
• Demonstrate empathy and make a connection with customers to continue to earn their business.
• Research and resolve problems or errors.
• Provide product and service recommendations to customers to simplify and enhance their banking experience with Axiom.
• Maintain a working knowledge of Bank products, services, internal controls and policies and procedures.
• Collection of customer deposit account(s) that have become overdrawn or charged off.
• Follow Overdraft and charge off Procedures to maintain a good customer experience.

Supervision of Personnel

• None

Working Conditions

• Typical office environment. Minimal physical effort required, normally seated with freedom of movement on a regular basis. Lifting up to 20lbs, and moving furniture to configure classrooms. This is a full time position in a call center setting which is open six days per week. Work will be performed at the assigned location. Rotating shifts will be required.

*Travel*

• None

Qualifications Summary High school graduate or equivalent.2 years customer service experience, call center environment preferred.Availability to work a flexible schedule including extended hours, Saturdays and holidays.

*Other Position Requirements *Organizational and time management skills.Communication skills.Ability to work well under pressure with minimal supervision and professionally handle difficult interactions.Proficient in research and investigation of issues.Customer service skills with the ability to quickly diffuse any situation and solve conflicts in a cordial manner.Experience handling confidential information.Ability to use Microsoft Office suite and other software programs.

Employerdiscriminate in employment opportunities or practices on the basis of any protected status.It is the policy of the bank to conduct background, credit reference and drug screening tests as a condition of employment.

Salary: Discuss with employer Schedule: Discuss with employer

Apply: Provide an Employ Florida Resum Online or uploaded Resum (recommended) Via Company Website

Drug Free Workplace. EOE/AA/Minority, Female, Disabled, Veteran