AVP, Electronic Banking and Fraud Operations Manager

Key Responsibilities and Accountabilities

Fraud:

• Lead and manage a high-performing function dedicated to card fraud prevention and claims resolution, providing both hands-on support and managerial oversight.
• Oversee third-party vendors, ensuring their systems and tools effectively manage fraud dispute claims.
• Review and adjudicate high-value and complex card fraud claims, optimizing the claims process for efficiency and accuracy.
• Conduct root cause analyses of fraud incidents and recommend corrective actions to prevent future occurrences.
• Maintain meticulous records of all card fraud claims and investigations.
• Serve as a subject matter expert on projects related to card fraud claims, offering guidance and insights.
• Own and enforce fraud policies and procedures within the bank.
• Develop and execute tests and audits to ensure compliance with relevant standards, policies, and procedures.
• Collaborate with the Enterprise Data Analytics department to generate data and reporting that meet business needs.
• Prepare and present regular reports on card fraud claims activity, highlighting key metrics and insights for leadership.
• Deliver professional presentations to various levels of management.
• Ensure adherence to strict timelines for all deliverables.
• Address customer complaints and escalations promptly and effectively.
• Monitor reconciliations for the fraud and dispute suspense general ledger.

Electronic Banking:

• Supervise daily operations of processes and tasks related to Wire Transfers, ACH/EFT functions and maintenance, and other Electronic Banking processes.
• Works closely with vendors, management and regulatory authorities regarding Wire transfers, ATM/EFT, ACH, and Electronic Banking.
• Responsible for developing and updating procedures for operational processes related to Electronic Banking.
• Regularly monitor and review reports related to EFT disputes, wire transfers, and other electronic banking processes.
• Makes recommendations regarding operational process improvement
• Train or coordinate training efforts for department employees on new processes and systems.
• Verify internal DDA and general ledger accounts are reconciled properly and in a timely manner.
• Provide operational support to branches and other bank departments
• Assist with various back-office duties and provide support and coverage when needed.
• Conduct deposit account research and tracking for error resolution process.
• Expand and maintain knowledge of all bank products and services.
• Complete assigned special projects and training as requested.
• Maintains knowledge of all applicable federal and state laws and regulations, along with banks policies and procedures.
• Maintains appropriate records to assure business continuity in his/her assigned role.
• Keep department head informed via regular status meetings or reports on all activities, projects and accountabilities of the team.
• Serves as a backup during absence of one or more team members during planned or unplanned periods to ensure adherence to established service standards.
• Establishes goals and sets priorities for department activities, ensuring maximum efficiency and effectiveness

Minimum Education, Experience, Requirements High School Diploma or Equivalent Minimum Months of Experience in Selected Occupation: 60 Employers conducts: Drug Testing/Screening,Background Checks,Credit Checks

Supervision of Personnel

• Electronic Banking Specialists

Working Conditions

• Must be able to work independently. The incumbent will be expected to be able to work Monday through Friday and work will mainly be performed at the Maitland location; occasional evening and weekend work may be required. Flexibility with work location and hours may be granted if circumstances permit.

Salary: Discus wi h employerSchedule: Discuss with employerApply:

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