Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Serve is dedicated to serving our nation's military and Veterans. We have the honor to support federal agencies in their efforts to advance the United States health care system and improve the overall health and well-being of all those who serve or have served our country. Our health services are designed to help everyone live healthier lives. #Letsgrow

The Sr. Manager - Enterprise Monitoring is responsible for designing and supporting the implementation, configuration and ongoing monitoring objectives for monitoring tools and processes encompassing the Infrastructure, Application and User perspectives. Additionally, will address the needs of proactive monitoring and incident avoidance, as well as trending, predictive and contractually required SLAs/KPIs. Will work closely with Infrastructure Services, Application Development, Helpdesk and Desktop Services to implement and adhere to ITIL/DevOps best practices, ensuring the highest quality system experiences possible for internal and external customers. This position is a key resource that focuses on designing and operating monitoring solutions for a large computing infrastructure including on-prem data centers and cloud.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Design and implement robust and scalable monitoring systems to ensure the performance, availability, and reliability of IT infrastructure and applications in a hybrid on-prem and cloud environment

• Guide the selection, configuration, and management of monitoring tools and technologies such as SolarWinds, Dynatrace, Azure Monitor, Splunk, Grafana, ELK

• Proactively monitor and troubleshoot complex system, application or process problems

• Play a key role in incident management, responding to alerts and resolving issues in a timely manner. Investigate and troubleshoot complex system or network problems, identify root causes, and implement appropriate solutions or workarounds

• Lead the monitoring team by providing technical guidance, mentorship, and support to team members, fostering a culture of continuous learning and improvement

• Collaborate with cross-functional teams, including network engineers, site reliability engineers, developers, and information security professionals

• Understand emerging technologies like AI and latest tooling improvement, and best practices in monitoring and infrastructure management

Conditions:

This position will support Optum Serve’s performance of a United States (U.S.) Government contract and will require the successful applicant to access and/or process Non-Critical Sensitive information (Personally Identifiable Information [PII]/Protected Health Information [PHI]) from or contained in a U.S. Government IT system.

To fulfill the data and IT system access requirements for this position, the successful applicant will be required to successfully complete a Trustworthy Determination, which will require the successful applicant to: 1) be a U.S. citizen 2) pass a National Agency Check with law enforcement in order to obtain the access privileges required by the position and 3) pass a Credit Check in order to obtain the access privileges required by the position.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in computer science, MIS, Information Technology, Computer Engineering or other related fields

• 5+ years of experience in network monitoring, system administration, or related roles

• 5+ years of experience in designing, implementing, and managing monitoring systems

• 5+ years of experience with monitoring tools such as SolarWinds, Dynatrace, Azure Monitor, Splunk, Grafana and others

• 5+ years of ITIL or other ITSM related framework or discipline experience

• Experience leading Monitoring & Observability teams in a complex on prem and multi-cloud environments

• Familiarity with PowerShell, Python, Bash and other scripting languages

• An understanding of end-to-end system dependencies (Infrastructure, System, Data, Telecom, Desktop, Mobile) to the resulting contract outcomes

• Solid understanding of business operations and their related dependencies on IT systems for executing our contracts successfully

• Solid grasp of the technical fundamentals of software development and be able to work within complicated IT systems to plan projects

• Proven to be comfortable making timely suggestions in times of crisis management and escalating alerts appropriately across the organization to sustain minimal impact to customers

• Proven solid interpersonal skills including the ability to present, persuade and provide professional presentation materials to both large and small groups

• Proven communications and collaboration skills and a passion to lead and mentor teams

• Proven analytical and troubleshooting skills

Preferred Qualifications:

• Equivalent combination of education, experience and/or applicable military experience will be considered

• ITIL or other ITSM framework certification

• Experience with monitoring, instrumenting IT Systems, IT event management, alerting, and Synthetic Scripting practices

• Experience creating systems/performance dashboards

• DOD/VA/Military Experience

• DOD/VA/Military Clearances

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.