Overview

GovCIO is currently hiring a Service Desk Lead to support our newly awarded customer contract. This position will be located in Washington, DC and fully remote.

Responsibilities

• Manage Service Desk Operations day to day

• Meeting and exceeding SLA's

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

• Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware.

• Provides regular monitoring and analysis regarding short and long-range planning for in-house systems.

• Prepares or ensures that appropriate documentation exists, including operational instructions.

• Writes or modifies basic scripts to resolve performance problems and automate administration tasks.

• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

• 15 years overall experience

• Experience in managing Service Desk Operations – day to day operations.

• Experiencing meeting and exceeding Service Desk SLAs

Clearance Required: Must be able to acquire US Mint/ Department of Treasury Public Trust

Preferred Skills and Experience

• Experience leading a team responsible for addressing tickets in ServiceNow preferred.

• Associate degree or greater in relevant field - Preferred

• Project Management PMP / Agile PM certification

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $159,000.00 - USD $159,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/5633/service-desk-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

Location US-Remote

ID 2025-5633

Category Information Technology

Position Type Full-Time