Job Description

At Oracle Fusion, we deliver technical solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry.

Fusion Application Technologies Support Team is expanding to support our rapidly increasing customer base. The team partners with development in supporting early adopters and new customers. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If you are excited by the notion of being able to define a group from early stages on and shape our collective future then this is the place to be.

The position is for the Fusion Applications Technologies team that supports Oracle's Public Cloud Services that comprise of Software-as-a-Service (SaaS) product offerings for Oracle’s Next Gen Fusions Applications - HCM, ERP, SCM, CRM etc.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Understand all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

• Job duties are varied and complex utilizing independent judgment.

• May have project lead role. 8 years’ experience with Core products or with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Responsibilities

Applied Technologies - knowledge of and experience in one or more of the following:

• Familiar with DevSecOps Model

• Service Oriented Architecture (SOA)

• Business Intelligence (BI)

• Performance

• WebLogic Server (WLS) and/or Enterprise Manager (EM)

• Performance & Scalability

• ERP or Enterprise Middle Tier System Administration Experience

• Experience working with SSL, SOAP, Web Services, REST API, Certificates and Integrations with other products

• Strong knowledge of Load Balancer, Proxy, Firewall, Email infrastructure, Networking and OCI.

• Oracle Identity & Access Manager, Fusion HCM, ERP, SCM, CRM Knowledge would be an added advantage.

• Experience in troubleshooting and analyzing Fiddler/Browser trace, Log files, Thread dumps etc.

• Experience with enterprise monitoring and management tools such as Oracle Enterprise Manager will be preferable

Foundational Technologies - knowledge of and experience in multiple of the following:

o Operating System: Unix/Windows

o Web services

o Java /Java EE

o XML

o Experience with Oracle Database, SQL and PL/SQL

Analytical Skills:

o Ready to perform in an ever changing environment with a can-do attitude

o Must have well-developed troubleshooting skills and preferably a support background

o Ability to analyze details, log/trace files, work with incomplete or ambiguous data to fix issues

o Ability to test/replicate the issue in labs and provide adequate support to customers

Top 3 skills in the ideal candidate:

1. Troubleshooting experience (Detail Oriented Mindset)

2. Java experience (SOA connections / web services / web applications)

3. Systems Administration experience (Middleware, UNIX or ERP)

The job may require the flexibility to work beyond standard business hours, to include weekends and holidays, as required. Base shift hours may change over time.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer