JOB REQUIREMENTS: Job Description JOB OBJECTIVE: Supports global customers in using Short Tandem Repeat (STR) products and services outside of forensics and paternity. The position covers technical reagent workflows, Capillary Electrophoresis, and data analysis for different segments in North America such as pharmaceuticals, biotechnology, academia and clinical. CORE DUTIES: Field Demo and Customer Training related duties: 1. Conduct and guide product demos and trainings in customer labs as the \"technical product expert\" for the chemistries, related instruments, and applications. Concentrate on the Clinical use of STR chemistries and data analyses based on capillary electrophoresis data. Provide technical advice, implement workflows, troubleshoot issues, and recommend products and solutions. 2. Collaborate with North American sales team to respond to inquiries and opportunities about Promega products and technologies. 3. Coordinate with the Field Support Scientist Clinical Team and account owners to schedule either on-site or online trainings to demonstrate and implement reagent and instrument workflows. 4. Conduct experimental tests on applications according to customer needs/issues and company priorities. 5. Generate laboratory data that contributes to the understanding of the technical challenges and benefits associated with reagents, instrumentation, and data analysis. 6. Keep accurate and comprehensive records of lab processes, report results and fill out Field Trip Reports. The main focus of application work will be on STR products, applications, and related equipment. 7. Collaborate with the Field Support Engineers, Scientific Applications, Strategic Clinical Collaborations Management Team, Technical Services. Medical Affairs, Product Management and Clinical Scientific Business Unit to help with business requirements and objectives. 8. Work with Technical Service and Product Management to share customer feedback, report issues and to work together to answer customer questions. Support customers before and after sales as needed. 9. Give feedback on customer needs, success, general product improvements and how customers see competitor products and how they compare to Promega products. 10. Stay informed of the latest technical developments to assist customers and resolve their technical problems. Provide customers with information in a courteous and expert manner. 11. Review, verify, and comment on products and related methods in new product design as required by the design control part of our quality system. Give feedback to product teams as an internal field tester if needed. 12. Demonstrates inclusion... For full info follow application link. Diversity is important at Promega. We are proud to be an Equal Opportunity Employer, and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0B23DF15BC1E46B8 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.