We are looking for dedicated Customer Service Representatives to join our team. The individual will handle inbound calls regarding benefits and claims status, managing between 50-70 calls per day. This role involves both incoming and outgoing phone calls from providers and members.

Essential Functions:

• Answer provider phone questions regarding claim status and benefits

• Assist enrollees with phone questions regarding claim status and benefits

• Monday - Friday 8am - 4:30pm

Education/Qualifications:

• Excellent phone skills and etiquette

• Proficient PC skills, including email, record keeping, routine database activity, word processing, spreadsheet, and 10-key

• Minimum six months of call center experience required

• Medical insurance experience preferred

• High school diploma or equivalent and 1-2 years of related experience

Employee Value Proposition (EVP):

We offer significant growth opportunities, especially within the Customer Service team, with potential career paths into Claims or Supervisory roles. Our centrally located building in Madison features a great outdoor area for the warmer months.

Benefits:

• Medical, Dental, Vision

• Flexible Spending Account

• Gym Membership Reimbursement

• Life Insurance

• Long-Term Disability (LTD) and Short-Term Disability (STD)

• 401K

• 3 weeks vacation

• 9 paid holidays

• Casual dress code

Pay and Benefits

The pay range for this position is $17.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Madison,WI.

Application Deadline

This position is anticipated to close on Feb 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.