Leads a team or multiple teams that are responsible for the execution of the oversight programs for a business area. Manages departmental projects for adherence to process control, document and record control, as well as internal controls and compliance with company policies, procedures and practices. Collaborates with leadership to verify changes to claim handling practices, procedures and system changes will comply with compliance guidelines. Coordinates market conduct surveys, claim handling and legal discovery process for the division to ensure compliance with regulatory standards.

Position Compensation Range:

$95,000.00 - $161,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.

• Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.

• Monitors all enacted legislation, regulatory actions and impactful court decisions to ensure ongoing compliance with changes. Communicates potential changes with the various affected business units.

• Identifies industry compliance trends; develop strategic and tactical plans to respond to changing regulatory environment.

• Assesses regulatory risks, and determines the adequacy of existing policies, procedures, training and objectives. Recommend changes to the appropriate business unit and/or leadership team.

• Coordinates across business functions for regulatory examinations and audits.

• Works closely with the various departments providing guidance on all compliance matters including interpretation of laws, regulations and policy language.

• Develops best practices for managing Market Conduct examinations findings and responses.

•Coordinates policy development, due diligence and assists with new state expansion implementation.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.

• Demonstrated effective management or leadership experience.

• Solid knowledge and understanding of insurance, legal or regulatory environment.

• Demonstrated experience in compliance, audit or related field.

Licenses

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.