Join our dynamic team and play a vital role in our mail and print services! You'll handle incoming and outgoing mail and packages, ensuring timely and efficient delivery. Operate and maintain a variety of printing and finishing equipment to produce high-quality documents. You'll set up and operate, digital print, and postage metering equipment, ensuring accurate and timely distribution of client statements, confirmations, checks, and reports.

We're seeking a detail-oriented, proactive individual excited to contribute to a collaborative team. If you're passionate about making a difference and eager to grow with us, we can't wait to meet you!

Position Compensation Range:

$23.00 - $30.76

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Performs equipment set up, operation, and maintenance for all equipment in designated area, including digital print, mail inserting machines, or others as needed.

• Programs complex job specifications to equipment and use software to record, analyze, and organize job data.

• Performs daily maintenance on equipment, contact service technicians, and coordinate service for equipment problems. Manually or mechanically make necessary adjustments to correspond with daily work needs.

• Assists with developing/updating standard work for all processes, including operation, safety, and quality control.

• Trains and instruct other employees in the processes and operation of equipment for the area.

• Completes mail activities which include pick up, delivery, sorting, receiving, and tracking.

• Ensure proper quality and color is achieved and maintained. Visually inspect images for imperfections and make adjustments as necessary.

• Achieve proficiency in and utilize several vendor supplied software control and operating systems.

• Monitor inventory and order as necessary

• Performs indexing accountabilities: Verifies quality of images. Checks for completeness and records necessary values.

• Accurately inputs required data to properly route documents.

• Notifies the appropriate individual of availability of the scanned document. Utilizes various internal systems to properly identify and route documents. Properly routes various electronically received documents

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-oriented solutions, support or service.

• Solid knowledge of print/scanning/mail technology.

• Demonstrated experience with print/mail equipment and processes for the designated area.

• Demonstrated attention to detail through accuracy and completeness of information.

• Demonstrated experience in an administrative support or customer service role.

• Basic knowledge and demonstrated proficiency in various PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook, Acrobat).

Licenses

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

• Remaining in a stationary position, often standing or sitting for prolonged periods.

• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Not applicable.

In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from one of the following office locations(s): Madison, WI 53783

#LI-Onsite

Shift Details: 7am – 5:05pm Monday – Friday with a Tuesday off each week.

Relocation Support Offered for Eligible Candidates.

At American Family Insurance, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined. Join our team. Bring your dreams.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.