JOB REQUIREMENTS: Account Services Representative Job Locations US-WI-Madison \| US-WI-Onalaska ID 2024-2180 Category Sales Type Regular Full-Time Overview Come find your Spark at Quartz! Our Sales team is looking to for a self-motivated, customer- focused Account Services Representative to join the team. The Account Services Representative will support Commercial Account Executives and Account Managers in the servicing of agents, prospective groups, and small and large group clients. This position will utilize the following skills on a regular basis: Prioritize the member/ customer in all tasks Utilize Group health insurance knowledge to support the sales staff, agents, and groups through the renewal process Microsoft Office Tools (Word, Excel, Outlook) Oral and written communicate skills with individuals at all organization levels, internally and externally Benefits: Starting salary based on skills and experience: \$46,800 - 58,600 plus robust benefits package Responsibilities Manage and respond to emails in the commercial service inbox. Take commercial sales line calls. Establish and maintain effective relationships with agents, employer groups, and members. Support Large Group sales staff with documenting service and renewal-related tasks and opportunities within database (Salesforce). Assist with renewal process coordination with agents, employer groups, underwriting, enrollment, and other areas affected in the organization: Review all renewal documents submitted from the group/agent and check that riders and plans match last year\'s renewal. Document any changes the group is making, review special instructions. Submit documents to Group Records, Underwriting, and the Account Manager. Update Salesforce with the new renewal information and monitor progress of the renewal to ensure completion. Educate and highlight any benefit enhancements and/or changes to agents and employer groups. Promote all electronic services provided, such as electronic Explanation of Benefits (EOBs), online billing, and ACH payment. Participate in and coordinate initiatives to reach out to existing groups to update records as needed. Assist the Large Group sales staff with any internal and external communication as requested. Gathers status input from team members and work with supervisory staff to ensure timely completion of tasks. Qualifications Bachelor\'s degree with 2 years of experience in the health insurance industry OR Associate degree with 5 years of experience in the health insurance industry OR High School equivalency with 8 years of experience in the health insurance industry Proven effective written and oral communication skills with ability to communicate at all levels within and outside the organization Proven ability to work on a team, taking lead on complex... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FA35760790CF4714