General Manager

Requisition ID  2023-46022  

Category  Administrative/Clerical  

 Job Location   US-MI-Madison Heights  

 Property   Residence Inn Madison Heights Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Residence Inn Madison Heights 32650 Stephenson Hwy Madison Heights, MI 48071

Overview

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities

Tour the operating departments daily, making adjustments as needed via department heads.

Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.

Meet all financial review dates and corporate directed programs in a timely fashion.

Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.

Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.

Develop managers for future advancement through competency training and corporate sponsored training programs.

In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.

Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.

Participate in required M.O.D. coverage as scheduled.

Maintain direct contact with and monitor the development of management trainees.

Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.

Oversee and assist in the Highgate Hotel budget process as required.

Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.

Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.

Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

E