WHAT WE ARE LOOKING FOR:

The ideal Housekeeping Inspector for Bear Creek Mountain Resort is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Housekeeping team, responsible for ensuring guest rooms are inspected to meet our high standards of cleanliness.

WHAT WE EXPECT FROM YOU:

• Responsible for the cleanliness and condition of the resort, including The Hotel, guest rooms and other assigned areas

• Maintain a high degree of floor presence to supervise team and inspect rooms cleaned by assigned team members using designated checklists

• Provide appropriate feedback and coaching directly to team members regarding any deficiencies

• Perform job duties required of a Housekeeper

• Delegate work as appropriate, stating clearly objectives and time-line requirements. Communicate additions or changes to the assignment sheets as they arise throughout the shift

• Effectively supervise team through respectful communication, clear expectations, relevant training, productive coaching, participating in regular team meetings, and collaborating with

manager for team performance management

• Update room status after approving cleanliness and condition in accordance with departmental standards

• Verify room status on A.M. report, report discrepant rooms; prioritize and update status of check-out rooms

• Monitor and evaluate team's successful completion of work

• Lead by example, be a positive example for team in action and attitude

• Encourage effective teamwork

• Work collaboratively with others to analyze and improve work processes

• Positive interaction with all levels of management and vendors

• Maintain complete knowledge of correct maintenance and use of equipment

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas

• Distribute keys, key cards and radios appropriately to team. Maintain accurate records to ensure security of keys and radios

• Complete work orders for maintenance repairs and contact Engineering directly for urgent repairs

• Manage housekeeping department in the absence of the Housekeeping Manager or Supervisor

• Complete all paperwork and closing duties by end of shift

• Review status of assignments and any follow-up action with manager and/or on-coming supervisor

• Check P.M. reports for accuracy and completeness

• Inventory and stock Housekeeping supplies

   

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor

• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

• Contribute to the team's success by accomplishing tasks and assisting with projects as needed

• Maintain knowledge and compliance with departmental policies, service procedures, and standards

• Work as a team member to ensure our guests have the best possible experience

• Understand emergency procedures and be able to apply them when necessary

• Report any incidents, property damage or injuries immediately to Manager/Supervisor

• Attend department meetings and training sessions as necessary

• Other duties as assigned by Manager and/or Supervisor

• Support Southern Management's Mission, Vision and Values

• Comply with Bear Creek and Southern Management's policies and procedures

Type:

Regular Full Time

Benefits

Bear Creek offers loads of discounts and privileges for our team members.

• Skiing and snowboarding

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``` - Free rentals*

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``` - Free lesson*

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``` - Free snow tubing*

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``` - Referral Bonus Program

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``` - Discounted tickets for Bear Creek events and activities

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``` - Discounts on items from the Hotel gift shop and Slopeside Sports retail store

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``` - Discounts at the Spa

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``` - Discounts at our Restaurants*

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``` - 1 Employee Benefit Pass to ski and snowboarding at a reduced price

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``` - Discount programs with outside companies

*Some restrictions apply based on availability and season.

Full-time status team members are eligible for additional benefits that add significant dollars to your total compensation package and greatly improves your life.

• A choice of Health, Dental and Vision insurance for you, your spouse and/or eligible children at a remarkably low cost

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``` - Company paid Group Term Life and AD&D Insurances

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``` - Traditional and ROTH 401(k) with Company contribution

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``` - A generous paid time off program with paid holidays, bereavement, funeral and jury duty

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``` - Continuing education

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``` - You can customize your package to include Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

*Benefit eligibility *is dependent on team member status. All benefits are subject to change or cancellation at any time.

Requirements

QUALIFICATIONS: - Must be at least 18 years of age

• 2 years demonstrated cleaning/housekeeping experience, preferably in a hospitality environment

• 2 years demonstrated supervisory experience

• High School Diploma or equivalent required
• Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS: - Knowledge of proper chemical handling

• Previous guest relations training

• Ability to work independently

• Maintain confidentiality of guest information and pertinent hotel data

• Excellent written and verbal communication skills

• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

• Technical knowledge and competency in necessary systems and software:

• Microsoft Office, Time and Attendance