Position summary: Responsible for providing effective customer service when utilizing the hospital Operator system and during face-to-face interactions with patients, family members, and hospital personnel. Will also collect accurate patient information, complete patient registrations in a timely manner and assist in posting insurance payments.

Role qualifications:

Education

• High School graduate

Experience

• Customer service and hospital admissions operations experience preferred

Licenses/Certificate

• None

Position responsibilities:

• Greet all patients with courtesy and register patients at semi private admitting desk with entering complete and accurate information on the admission record
• Answer Operator phones and direct calls to the appropriate offices
• Collect and post payments with printing receipts and apply payments to the correct accounts for all money received
• Balance cash drawer, evening/weekend cash drawer, petty cash, and prepare deposits, as needed
• Answer patient questions regarding bills and direct them to appropriate staff
• Assist Receptionist in billing doctors and other businesses for central supplies, pharmacy, and medical record fees
• Work holiday rotation and cover evening/weekend as needed
• Record and deposit patient valuables properly as needed
• Scan and Index all payments and correspondence received
• Check insurance eligibility on each patient registration and assist with eligibility reports and work queues
• Completely and accurately register outpatient and inpatients, obtaining copies of insurance cards and necessary signatures on medical and financial documents
• Adding and editing doctors in the computer system
• Be familiar with patient financial assistance, payment plan guidelines, and help educate and assist patients with financial responsibilities
• Obtain copies of insurance cards, physician orders and inform the patient/guardian of their financial responsibility if applicable
• Assist Admitting Specialist in posting all insurance payments and collection agencies to correct accounts
• Assist with Medicare Bad Debt report
• Assist with daily mail duties for received and outgoing mail for Samaritan
• Prepare morning census and complete necessary paperwork on weekends
• Cover Receptionist, Registration, and ER Registration as needed
• Secure and lock hospital doors after day and weekend shifts
• Assist with orientation process for new employees
• Complete E-Learning and job competencies as required
• Perform other duties as directed by the director

Essential skills and experience:

• Customer service experience
• Excellent interpersonal and communication skills
• Strong team player
• Basic computer proficiency
• Time management
• Ability to organize and manage multiple priorities
• Commitment to hospital values
• Problem resolution at a functional level
• Telephone etiquette skills