Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analyst Consultant within PNC’s Technology organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

We are seeking a highly skilled Business Systems Analyst who is detail oriented professional with exceptional problem solving skills , a passion for technology and the ability to bridge the gap between business needs and technical solutions, collaborative team player, Self-starter with strong sense of ownership and attention to details. The ideal candidate will have at least 3-5+ years of experience with complex enterprise environments.

Key responsibilities-

• Collaborating and coordinating requirements or user story testing by working

with the line of business, Quality Engineers, technology to confirm the

developed solution meets all initiative requirements.

• Collaborating with key leaders and subject matter experts to elicit, define, and

document initiative needs.

-Acting as a subject matter expert on business or technology processes and

analysis techniques to identify inefficiencies and opportunities for

improvement.

• Translating initiative needs into requirements or user stories using applicable

methodology.

• Gathering requirements from business units and translating those to

programmers and developers.

• Assessing and documenting the impacts of suggested requirements or user

stories to provide a thorough understanding of current and future states of the

impacted areas.

• Escalating risks, dependencies, and issues to the designated leaders.

• Collaborating with leaders to document scope or requirement changes for

approval.

• Creating requirements or user stories, data mapping, and flow diagrams by

using standard tools.

• Establishing process performance data and metrics for ongoing business as

usual (BAU) support.

• Improving quality by creating clear acceptance criteria and providing guidance

on defect management.

Skills

• Strong knowledge of SQL and data analysis.

• Requirements Gathering and documentation – Expertise in eliciting , analyzing

and documenting business and system requirements

• Strong analytical and problem-solving skills.

• Ability to work in agile environment

• Experience with data pipelines and tools

• Experience with effectively prioritizing and executing tasks successfully.

• Experience in Finance domain preferred

• Strong communication, critical thinking and stakeholder management abilities

collaborative mindset.

-Competency: Data Analysis, Business and Systems understanding, communication & stakeholder management, Data management & Governance, Problem solving , critical thinking, Project & change management

Job Description

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.

• Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements .

• Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed .

• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .

• Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

CBAP (Certified Business Analysis Professional) certification preferred.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work (https://www.pncbenefits.com/timeaway.html)

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary (https://www.pncbenefits.com/pt-benefits-overview.html)

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.