Job Summary

Coordinates activities in the laboratory support areas. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well asCorporate values and codes of excellence.

Essential Functions

• Coordinates all support area needs for the laboratory, as well as all Lab/Path Assistant functions.

• Role models and acts as a resource to others related to duties of assigned support area.

• Establishes service priorities, work routines, work flow patterns, and monitors work flow to ensure prompt and efficient delivery of services. May be required to serve at multiple SH locations during a given shift (Site dependent)

• Communicates, collaborates, and acts as a liaison with support staff, management, members of the health care team and others in order to facilitate continuity and coordination of services.

• Facilitates quality monitoring activities of support staff.

• Coordinates all scheduling which may include payroll editing.

• May handle telephone inquiries for the laboratory providing technical explanations and interpretations when necessary. May serve as a resource for specimen collection and handling questions, forensic drug testing, point of care testing and other pertinent laboratory specialties.

• May prepare specimens for reference laboratory testing according to laboratory protocol and Federal shipping guidelines insuring specimen integrity, appropriateness of specimen and volume, accurate test orders and test information.

Qualifications

• Required High School Diploma or equivalent

• Preferred Associate's Degree health care related field

• 3 years of relevant experience laboratory support services, customer service, or related Required

• CRT-Clinical Lab Assistant (CLA) - ASCP American Society for Clinical Pathology preferred Or

• CRT-Medical Lab Assistant (MLA) - ASCP American Society for Clinical Pathology preferred

• CRT-Phlebotomy Technician - NHA National Healthcareer Association preferred

• LIC-Driver's License - STATE_MI State of Michigan SHGR Outpatient Phlebotomy, St. Joseph Outpatient Phlebotomy Laboratory Client Services required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

• Waist to Waist > 5 lbs: Seldom up to 10 lbs

• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

• Waist to Overhead > 5 lbs: Seldom up to 10 lbs

• Bilateral Carry > 5 lbs: Seldom up to 10 lbs

• Unilateral Carry > 5 lbs: Seldom up to 10 lbs

• Pushing Force > 5 lbs: Seldom up to 10 lbs

• Pulling Force > 5 lbs: Seldom up to 10 lbs

• Sitting: Frequently

• Standing: Frequently

• Walking: Frequently

• Forward Bend - Standing: Occasionally

• Forward Bend - Sitting: Occasionally

• Trunk Rotation - Standing: Seldom

• Trunk Rotation - Sitting: Occasionally

• Driving: Seldom

• Reach - Above Shoulder: Seldom

• Reach - at Shoulder or Below: Seldom

• Handling: Occasionally

• Forceful Grip > 5 lbs: Seldom

• Forceful Pinch > 2 lbs: Seldom

• Finger/Hand Dexterity: Frequently

• Visual Acuity ¹[None = No; Seldom = Yes]: Seldom

• Color Vision (Ishihara) Test[None = No; Seldom = Yes]: Seldom

Primary Location

SITE - Ludington Hospital - 1 Atkinson Dr - Ludington

Department Name

Lab - Ludington

Employment Type

Full time

Shift

Variable (United States of America)

Weekly Scheduled Hours

40

Hours of Work

Days Worked

Weekend Frequency

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.