38760BR

Extended Job Title:

IT Support Technician III

Position Description:

The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

Requisition ID:

38760BR

Travel Required:

Up to 25%

Major/Essential Functions:

IT Support/Access:

• Provide technical knowledge and IT support (troubleshoot, test, analyze, document, implement/configure) in support of business requirements.

• Review, monitor, update, and audit all user access for the department ensuring accuracy, completeness, timeliness, and conformance to all governing regulation and institutional and departmental policies and procedures.

Purchasing & Procurement:

• Procure and maintain (within the designated budget and as approved by leadership) any needed hardware, computer equipment, software, and resources in support of the business requirements ensuring accuracy, completeness, timeliness, and conformance to all governing regulation and institutional and departmental policies and procedures.

• Assist supervisor with all required IT/property management reporting.

Customer Service/Other:

• Respond to department and campus inquiries and address issues to ensure compliance with all governing regulation and institutional and departmental policy.

• Conduct and/or attend meetings and trainings as required. Assist supervisor with documentation of internal procedures/procedure manual.

Grant Funded?:

No

Pay Basis:

Hourly

Schedule Details:

M-F, 8:00am-5:00pm

Work Location:

Lubbock

Preferred Qualifications:

• Knowledge and practice in TTU software/programs (Banner, Cognos, Jira, etc.) and TTU policies and procedures.

• Experience using IT project management system, knowledge base, and online software manual information using content management systems and/or wikis.

• Working knowledge of MS Active Directory, Group Policy, PowerShell, Batch, and VB Script.

• Experience with computer and printer/scanner/copier hardware analysis and repair.

• Experience with basic network troubleshooting.

• Ability to assist users with use of hardware, and some software support and maintenance.

• Demonstrated competency in verbal and written communication, time management, problem-solving, and decision-making.

• Ability to learn new programs/software quickly.

Department:

University Student Housing

Required Attachments:

Cover Letter, Professional/Personal References, Resume / CV

Job Type:

Full Time

Job Group:

Mid-Level IT

Shift:

Day

Required Qualifications:

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Does this position work in a research laboratory?:

No

Navy Enlisted Classification Code:

All IT NEC's

Army Military Occupational Specialty Code:

255A, 255S, 25B

Air Force Specialty Code:

33S4

Marine Military Occupational Specialty Code:

0681, 8055

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.